I usually call rather than email to get feedback. If after two phone calls I dont get an answer, Ill send a few emails. I usually get feedback about 75% of the time, because I pretty much bug the agent until they give me something back. You are right though, only half of agents will usually get back to you. I think those agents just are not great agents. Its the nature of the business to give feedback so make sure you do provide it when you show places.
Right after I get feedback I call my client up to let them know what they thought. I also give my client a update on what is going on with their listing every 6days. This is not including discussing with them feedback or showing updates.
When you start to get a lot of listings you have to be able to keep track of past showings for each property and which days you communicate. I use excel for this. Once you get a lot of listings it can get overwhelming if you are not structured.
Americorp Real Estate
Brokers Associate, e-PRO
There's "almost" no such thing as too many updates. Sellers want to see you're giving them your full attention, and rightfully so, you should be. So to with buyers, they want to make sure you're looking for properties daily with their specific criteria in mind.
Spend at least 10 to 15 mins. per day, at a minimum on each existing client's needs, and you'll have more than enough time to give them the updates that they need.
Daily contact is not really necessary, but I'd shoot for 3 to 4 times per week. With that said, each client is different and you'll quickly get a sense for who needs constant contact, and who is okay with hearing from you once per week.
Personally, I make it a point to ask my client how often they'd like to be contacted and in what format, be it e-mail, by phone, etc. We usually set up a game plan for communication from the onset, and then modify it as the relationship progresses.
There was one VERY large sale I was representing the buyer of last year, in which the buyer and I spoke 5 to 6 times per day, for about 5-weeks, at all hour of the night, as they were buying a multi-million dollar home from afar and I was their eyes and ears for each and every aspect, from inspections, to monitoring seller conducted repairs. So, it really depends on the situation, as well.
Real Estate is about communication, it revolves around all aspects of it, from the written contracts, to showing a client a home, to obtaining a listing, there's very little to this career that does not relate back to communication. So the more effective you can become at communicating with your clients, the more effective you'll be as an agent.
Best of luck with your career, and if you need and guidance, feel free to contact me at any time. I'd be happy to act as a bouncing board. Lastly, there is no such thing as a dumb question, PERIOD! So, if you're unsure about something, no matter how silly, ASK your fellow agents or ask in the Agents2Agents section here on Trulia.
Best regards and welcome,
Eric M. Abrams
NAR studies for years indicate Realtors are poor in communicating in the consumers eyes.
Some sellers may not want to be overwhelmed with any information while other cannot get enough. It's up to you to find what's important.
Your job is to prospect for new clients not spend the day emailing or calling feedback to multiple clients. I suggest picking one morning a week to handle feedback to your clients. Let them know when this time is at the presentation and then ask if that's ok. 90% of the time they will say yes and you just have to follow through.
There will always be instances where you will contact the client which then becomes service above and beyond the expectations which in turn will help with future referrals.