Agent2Agent in Sedona>Question Details

John,  in Sedona, AZ

how should I as a recipient agent handle it if a buyer want to switch to me from another agent in my same office?

Asked by John, Sedona, AZ Fri Jun 17, 2011

They solicited me to show them property and then after a couple of showings disclosed that they had been working with one of my fellow office agents and now wanted to switch to me as they were dis-satisfied with her service. It is a crunchy situation. They do not have a buyers agreement. I told the other agent that the couple approached me to work with them and she said I could take them. But should I tell her and if so how should I tell her that they were dissatisfied? I do not want to make bad blood.

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I would have a chat about this issue with your broker or office manager. Make sure you are not the victim of potential bad mouthing from the spurned agent. Better for the broker to hear the story from you than from someone whose telling of the story may be spun differently than you will tell it. Spurned agent may also need some advice or counseling or training from the broker in regard to whatever it was that was a turn-off for the clients.
1 vote Thank Flag Link Fri Jun 17, 2011
I'd tell this client I won't work with them any more. If they are willing to switch from the other agent in your office to you, they are just as likely to switch from you to another agent. They've already demonstrated their fickleness, which they revealed AFTER you had invested time with them instead of giving you the facts up front.
Many, many buyers believe that the market is cheap and they should be buying quality properties for pennies on the dollar. When they can't find the deal they want, they blame their agent and jump to another one. I'd prefer to work with clients who can remain as loyal to me as I am to them.
0 votes Thank Flag Link Wed Jun 22, 2011
If the other agent agreed you could take the buyers, then it sounds like there's no problem in your taking them. As for your telling the other agent that the clients were dissatisfied with her service, this is my cut on it. If the issue was more a matter of personal opinions or personality differences (some buyers and agents "click" and some just don't), I believe I'd let it slide. (Maybe she didn't really want to work with them either.) If she asks you outright, then she wants to know, so discuss it with her. If the lack-of-service issue involved a legal or ethical matter, its important you talk to your broker.
0 votes Thank Flag Link Wed Jun 22, 2011
Talk to your broker. * end *
0 votes Thank Flag Link Tue Jun 21, 2011
John, sometimes it isn't as much about the quality of the other agent's service as it is a personality conflict. It sounds as though the other agent has been cooperative. You might consider the 'golden rule': how would you feel if the roles were reversed? And your broker should be who you discuss this with. Take the long view...
0 votes Thank Flag Link Sat Jun 18, 2011
Dear John,
You better handle this with "kid gloves" and go to your office broker to explain the situation and try to work on a solution. It would be better to lose this client entirely, then start a situation like this in your working environment. You could offer the other agent half the commission if you close with them, or there might be another way that satisfies all parties.
Regardless of why the clinent is dis satisfied, it will not sit well with the other agent who has likely invested time and money working with them.
0 votes Thank Flag Link Sat Jun 18, 2011
This is definitively not a comfortable situation to be in. If you have already discussed the issue with the other agent and she told you that you could work with the couple, I don't think there is anything else you can/should do.

It is not up to you to disclose to the other agent the reasons why the couple decided to work with you. If she wants to know she should call them directly and ask. Remember that they are now your clients and they may have told you the reasons in confidence. As their agent you should not disclose information they share with you with other agents.

And in the end of the day, what are you going to tell your colleague that she doesn't know already? It is obvious that the couple decided to work with you because they liked you.

Good luck!

Jose Dias, REALTOR
(623) 418-5700
Realty One Scottsdale
0 votes Thank Flag Link Sat Jun 18, 2011
If you did nothing to create the situation, you shouldn't worry about it. If the other agent wants to make an issue out of it, you can't help it. If they ask you why they were dissatisfied, and you know why, tell her. It can be a useful critique if there is something she can learn from.
0 votes Thank Flag Link Sat Jun 18, 2011
Honesty is the best policy. Be direct.
0 votes Thank Flag Link Fri Jun 17, 2011
Before I show property I will ask if the potential buyer has an agent.

The best thing to do is co-represent You do the leg work and the other agent should do the paperwork. Give the agent a referal, good busines practice and you will maintain you reputation.
0 votes Thank Flag Link Fri Jun 17, 2011
Hi John,

I would not talk to your fellow agent about the dissatisfaction of the clients. Talk to your Broker. Also, since your fellow office agent told you to go ahead and take the clients, if you want to work with them, do so. However, make them sign an Exclusive Buyers Agreement. This will protect you (from them changing to yet another agent) and them.

Shanna Rogers
SR Realty
0 votes Thank Flag Link Fri Jun 17, 2011
Who generated the lead? If the first agent generated the lead and expended effort, did showings, etc, treat it as a referral and pay the first agent 25% of the buyer's commission received by agent #2. If the initial lead it was generated by Broker advertising, a lesser fee or no fee would be paid. The final decision lies with the Broker.
0 votes Thank Flag Link Fri Jun 17, 2011
Apparent if they switch to you they were preferred not to use her services. Other agent did not follow the rule about buyers rep agreement move forward perhaps provide the other agent a closing gift or take her lunch

Lynn911 Dallas Realtor & Consultant, Loan Officer, Credit Repair Advisor
The Michael Group - Dallas Business Journal Top Ranked Realtors
0 votes Thank Flag Link Fri Jun 17, 2011
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