Agent2Agent in Quincy>Question Details

Ronald Shum, Real Estate Pro in Plainville, MA

Why do some listing agents never call you back?

Asked by Ronald Shum, Plainville, MA Fri Feb 5, 2010

I left messages in their voicemail, even further myself to write an email to request showings. The thing that bothers me is eventually, the status of the property do change from active to UAG. Not right away, sometime it's a month later. This doesn't happen to me majority of the time. For the very odd cases, it does. Why don't they reply back?

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Maybe they have lost interest and only do it part time. It is incredable how many agents have no game and can't find the time too communicate with potential buyers. If the problem persists contact the agents broker and if that does'nt then contact the realtors association.Good Luck with all your future real estate deals.
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1 vote Thank Flag Link Fri Feb 5, 2010
Hi Ronald,

Maybe they're getting their nails done. Maybe they're sleeping standing up. Why would you call more than twice? At that point, just start calling their broker. If he/she doesn't answer, call your MLS and have the listing removed.

Scott Miller, Realtor®
Estate Specialist
Commercial RE
Business Broker
Realty Associates
561.716.4060 direct
561.451.9377 fax
3 votes Thank Flag Link Fri Feb 5, 2010
I would call the responsible party or manager of the office!
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1 vote Thank Flag Link Mon Feb 8, 2010
Hi Ronald,
I am wondering why don't you contact them and ask them?
Just Kidding...
1 vote Thank Flag Link Sat Feb 6, 2010
It is very annoying when you contact a Listing Agent to see if the home is still available and they do not respond. To me, it is very unprofessional especially when you have emailed them and have left several messages. I usually let my buyer know that if this agent does not even respond to my questions, this may be an indication of how we are NOT going to communicate with him or her once the contract is on pending status.

I usually give them a few hours to respond and if not, I will call them back again. I give them the benefit of the doubt but finally just realize that they may be trying to sell their own listings or are just unresponsive agents. They are doing a disservice to their clients because the call they do not return may be the only serious buyer that will eventually buy their client's home.
1 vote Thank Flag Link Fri Feb 5, 2010

That is a big problem in your market place. My partner and I have been trying to show homes in the Quincy and Braintree areas and have the same problem. Glad to see it is not just us, but bummed to see that is the culture there. T
1 vote Thank Flag Link Fri Feb 5, 2010
Call the broker if you do not get a timely reply. I call and email, and if no response within 24 hours I go right to the broker.
1 vote Thank Flag Link Fri Feb 5, 2010
There are some great answers here and I agree with them all!!! One more thing is that some agents just do not like talking on the phone due to the fact that it is not as time effiecent as email or text. If that is the case then state it in the agent notes. We are happy to communicate in whatever means they need it but just respond. I definitely think it is time for a change and going to brokers and the board is going to be the only way to change it. Everything has run amuck and it is time to make then accountable for these things!!!
1 vote Thank Flag Link Fri Feb 5, 2010
They want the whole commission? I have heard that some companies show in house first before going outside. And that is required of their agents. It may be the same with showings, they put preference to agents in house.
1 vote Thank Flag Link Fri Feb 5, 2010
My guess, they may be afraid you have a buyer for one of their properties and they don't want you to show it. They probably have a buyer in their pocket they want to save it for and are just putting you off until they can get their buyer in there first. I know that sounds like I'm being nasty but in the market, particularly the REO market, the agents will admit they want to double end the deal because it is the only way they make any money on it. By the time they pay out of pocket to take care of utilities, winterizing, liens, repairs, even evictions, then pay the Asset Manager referrals, they don't make much of anything on the sale if someone else sells it.
1 vote Thank Flag Link Fri Feb 5, 2010
It's a result of the market. Too many phone calls and too many and demand. In a market when listing agents cannot get buyers they will return your calls in a flash.
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1 vote Thank Flag Link Fri Feb 5, 2010
Good question. It's happening to me right now with a couple of properties I'm interested in.

I have to suspect that it's not just laziness or incompetence--though both might be factors. But it may have something to do with the seller and whatever instructions he's given to the listing agent.
1 vote Thank Flag Link Fri Feb 5, 2010
Don Tepper, Real Estate Pro in Burke, VA
Ronald, if you are just venting here, then OK we all need to vent from time to time. Can't be a serious question can it? If it is then the answer is simple, because they are lousy at this business.
0 votes Thank Flag Link Sat Feb 6, 2010
I would like to thank everyone for leaving such great answers and suggestions. I'm sure there are a lot more excellent responses to add to this question. This type of unresponsive agent must be corrected. At least if there is a real reason not to show... share it with one another. We just need an answer to move on to another property.
0 votes Thank Flag Link Fri Feb 5, 2010
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