"Wait a minute! Are you a government agent? Are you trying to see if I would break the law by giving you such a gift when you know that it's in violation of federal guidelines? Look, I'm going to turn on my call recorder and I want you to ask me again the very thing you just asked so I can get it on tape, okay? Alright, I'm ready and recording...you go ahead and talk."
I usually try to customize my gifts to something my clients need...but have never had anyone demand something from me.
If your buyer did that to me, I wouldn't give her anything!!! That's just over the top!
Say that sweetly.
Wish her well..... wish her many years of good health and happiness in her new home, and tell her you hope she enjoys the goodies in your gift basket.
Then, say goodbye and hang up!
All exceed the limits for which you MUST adhere to avoid a Dept of Justice violation.
State laws and your own REALTOR association will also have restrictions.
There just might be a RESPA thing to consider.
The moral to the story is you revealed your weakness buy forfeiting your compensation. Now that you are on your heels, they know they can squeeze more out of you. You invited this behavior.
You need to tell them to pound sand, but in the smiley, real estate agent sort of way.
Next you need to get a grip on the consequences of the 'good deed' you think you are doing.
They never go unpunished.