Question Details

Lela Ashkari…, Real Estate Pro in Marathon, FL

What 1 or 2 things do you do for your clients/customers during the transaction that are the biggest keys or best referral touch points?

Asked by Lela Ashkarian, PA, CRS, GRI,, Marathon, FL Sat Dec 22, 2012

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Answers

6
Hi Lela,
1. Communication with your clients on every step throughout the process to keep them informed and so they know that you are on top of the transaction.

2. Giving your clients several referral contacts to either lenders, inspectors, attorneys, repair contractors, or whomever is requested by them is also key.

Best wishes to you!

Laura Feghali
Prudential Connecticut Realty
1 vote Thank Flag Link Mon Dec 24, 2012
Hi Laura and Friends, as I type this words.. I can' thank enough for all who had the time to chip in with their thoughts...I am curious Luara, your last name is very familiar to me.. I am a Lebanese, Armenian, Living a Life in Florida Keys without Regret. That the sub-title of my book, The Crossing, Living a Life without Regret... here is to you all.. Cheers, Merry Christmas..
Flag Mon Dec 24, 2012
I do my absolute best to answer all questions before they can be asked. I educate my clients about the process and what to expect. I'm in constant communication with them throughout the entire process and they love it. Good luck to you!
0 votes Thank Flag Link Wed Dec 26, 2012
Hi Lela,

I believe consistent communication and reliability are the best components.


Good luck
0 votes Thank Flag Link Mon Dec 24, 2012
"Best referral Touch Points"
After any success..."Isn't it good to know...."
Example:
1. Decisions are always easier when made from the highest position of one's self. Clarity of the real purpose.... "Isn't it good to know..."
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2. Choice equals freedom: Pricing strategically results in multiple offers which will be bid up! "Isn't it good to know...."
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3. Proper buyer screening allowed by multiple offers, usurps intended ambush created by lenders appraisal. "Isn't is good to know..."
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4. Missed closing date financial penalties...Who would have thought the banks operate in complete disregard of closing dates!!! "Isn't it good to know..."
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5. At closing. "I never dreamed I could live in such a beautiful home!"
"Isn't is good to know you have a friend in real estate who can help your friends, neighbors and family who dream of owning a home just as you did. Who do you know, like yourself, who is looking for a home that needs my help and you feel comfortable introducing to me?"

Of course if the transaction is strewn with the smoldering ruins of calamity for which no preparation was made, getting that referral may be really difficult.

Best of success to you.
Annette Lawrence, Broker/Associate
Remax Realtec Group
Palm Harbor, FL
727.420.4041
http://RealEstateMadeEZ.us
0 votes Thank Flag Link Mon Dec 24, 2012
Great "Softnerr" your opening Line, "Isn't it good to know.." I love the thought that .. decision making is easy when our values are clear.. this applies in every aspect of our life.. won't you think so? Thank you for sharing Annette... you will be my point of contact in Palm Harbor... and neighborhood community... Merry Christmas
Flag Mon Dec 24, 2012
Lois, I also provide the buyers a Buyers Checklist with a corresponding date for them to follow... while staying in touch with them during the process we touch base on these "to do". Some of the items on the checklist.... setting up electric, cable, gas service, insurance....
0 votes Thank Flag Link Mon Dec 24, 2012
Good Morning and Merry Christmas... MJ and friends in Real Estate who are participating in this thread..
Competition is fierce on google SEO and PPC gets very expensive...I mean...verr--yyy expensive.. marketing is a process and not perfection, I understand that and accept it... Trulia is not new to me, however, I thought I give it a try... as well as my other medias.. what type of customers, (buyers or sellers) are you attracting via this tool?
Flag Mon Dec 24, 2012
Hi Lela,
Communicate on a regular basis, and ask questions, to be sure they understand the process as the transaction evolves. It is vital that the agent communicates using the method(s) preferred by their client (i.e., text, phone, email, etc.). Regular consultations with the Buyer and/or Seller and providing a transactional roadmap is a great way to earn future referral business.
0 votes Thank Flag Link Sun Dec 23, 2012
Good Morning Barry..Merry Christmas.. Thank you for your input.. the WORD is ( Communicate-Commune). I believe the only way communication can be given is when it comes from the heart and when I seek sincere caring for the people with whom I am (we are) consulting this means I am (we are) willing to set aside my (our) agendas for theirs.. Let us be their Pilot... Barry.. thank you ... it sounds and looks like we have the same mental model.. and business work ethic... Have the best day of your life.. Cheers..
Flag Mon Dec 24, 2012
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