My office emails the agent 3 times asking for feedback. I would say about 60% of agents provide feedback. I'm just not sure why the other 40% can't be bothered.
I always provide feedback when I show homes (even if we are looking at tons of homes). I just make a note on the showing sheet so I will remember the home.
The good news is that in several of the feedback requests it was pointed out to us that the husband was too tall and had to duck to pass through. So seller had it raised and we went under contract a few days later.
I once had a vacant listing and after a showing, the agent filled out showing report and told me there was a very foul odor in the home. Found out the sump pump was not kicking in and there was stagnant water in a closet. Also very helpful information.
I really do not understand what all the fuss is about. It takes less than a minute to fill out a showing report. Can't we just do that?
Talk about annoyance.. The top producer herself did not want to spend her own time reaching out to me. but was merely harvesting "feedback" for the purpose of showing her client how hard she was working on getting it sold. Some of these unlicensed assistants had not seen the property themselves, and had no ability to answer any question I might have. On My cell phone!! Again, back in those days before unlimited calling, you paid by the minute. I stopped leaving my card. Or if I had to leave it, I crossed out the cell phone number.
The feedback "game" is interesting to say the least. For example, I showed about a dozen homes today and I expect to get some rather unique requests for feedback. I treat them about with the respect I do any other telephone survey (not too well). I do not feel it is my job to preview the market on behalf of the listing agents and share my research with them. However, if it is someone I know (like you) I would typically cooperate fully.
I think if the listing agents plans on following up, they should have their "survey" in the home so it can be filled out at the time of the showing. I have had some agents call while I am still out showing and I won't respond then. I have had others respond the day before their listing expires and I won't respond then either. I know two of the homes I showed today were in the same subdivision and both were vacant and neither agent had taken the time to preview the other agents listing yet expected me to take time away from my clients to bring them up to speed. I didn't spend much time with those agents. I was shocked when I got home and was going to email the listing to another client that there were no interior photos of the vacant home which had been listed almost six months!
When a listing agent calls me for feedback, I ask them to email me their virtual tour of the listing to refresh my memory along with a list of questions and I would be glad to comply. 90% of the time or more, that is the last I hear from them.
When I follow up on my listings, I email the showing agent the following day with specific questions and a link to my virtual tour and a copy of my listing flyer or a link to the MLS listing.
In my 19 years as a Realtor I have yet to be asked one of the most important questions "How did your client hear about my listing?"
Owner/Broker - Progressive Realty Corp.
I work on site in a new home community. It's still fairly new and we are offering a pretty unique amenity that most communities don't have. As a part of that, we have structured our pricing to reflect the quality and amenities of the community and I think we've done a very respectful job. We also try to build our plans based on what the market is demanding--right now, lot's of single levels.
Anyhow, I have had a few agents show the community to their clients and in one case the agent refused to leave feedback, and the other was very unconcerned about leaving feedback as well.
Here's my problem with that:
#1, it assumes that the buyers rep's know everything about their client and their deepest concerns and can answer all of their questions accurately. #2, It also assumes that their clients feedback about the community, the amenities and the homes will have little to no impact on the future of what we offer and at what price or what we could do for their client.
The first point- Rarely does a buyers rep know everything that is going on in the mind of their buyer. It's silly to assume that since your client isn't asking questions, that they don't have any. It's also silly to assume that they don't have objections--they do, or you'd be writing the deal! Getting those questions on the table and getting answers to them is your job and it doesn't mean you're pushy, it means you're competent.
I asked the agent of one of the buyers if his client had questions and to use me as a resource if they needed any help. His response was that his client didn't have questions. Oddly enough, after 3 to 4 showings on the same spec to the same buyer, that buyer ventured over to our sales model without his agent and said he did in fact have a few questions.
The Second Point--As a listing agent, I do my best to know and understand the current market and how it affects my listings. But, what many buyers forget, is that their client is looking for 'their version of perfect'. It's an easy trap to fall into that if the client is capable and willing to build, that they should look at what the builder can do to help the buyer get the home they want and need at the price that makes sense for them. If they aren't willing to build and our community just isn't the right fit, then it would be to the buyer's rep's advantage to get to know the community; features, advantages and benefits and also to let us know that our product isn't what his buyers find accommodating.
Any good builder or developer will take repeated or consistent feedback seriously and if agents are competent enough will know that their input is valid and could help produce pricing and product that better fit buyers needs and wants. Happy buyers=happy buyer's reps.
We're all in it together...leave feedback that matters.
If I receive an email report then I have no problem filling out feedback, but I hate phone calls from brokers. Some listing agents get so emotionally attached to their properties that they attack the buyer's agent and question their feedback. In my opinion the real issue lies with the seller's agents that don't like the feedback they get and then they alienate the buyer's broker. That is a topic that is worthy of discussion as well. Best
And..........in this day and age of electronic correspondence, I think we are going to find more and more agents using showing services. I will admit that I was a bit reluctant at first, but I have been using it for several years and it is such a great way to set up showings and receive feedback and most agents in my area fill them out with no problem.
Listing Agents: Make it easy: make sure your voicemail # is on the MLS sheet &/or send the SA a quick email for which to "reply". Please don't expect the showing agent to answer any questionare OR call you on your cell phone to "engage" in feedback questions. K.I.S.Silly.
I use a showing service for my listings and they automatically send out a short automated report. Most agents do fill this out and I appreciate it!
The reason I use this system is for the statistics it keeps (i.e. 70% of respondents thought the home was not well maintained). I have a great tool to review with my sellers. It is easy for showing agents to answer. They can just click their choice and provide additional feedback if they wish to. It shows the pictures of the property (we can all use a little memory refreshing if we are showing lots of homes). I much prefer to give feedback this way. It gives me time to give careful consideration before answering unlike trying to switch gears when I receive a phone call.
I was surprised to hear how many agents say they won't respond to these. I have a pretty high response rate.
It is a small community within which we work. The comments of some shown below exhibit such a arrogance and paranoia that I would prefer such agents actually stay away from any property displaying my sign. My sellers will without a doubt understand the perils of being exposed to such people.
When scheduling a showing for any occupied property for which I have responsibility, I will advise the showing agent "I will give you a call for your BUYERS feedback." That call will occur the following morning. Here in the Tampa bay area of Florida, the community of real estate professionals understand real estate is bought and sold through the cooperative efforts of the community. We understand the service we provide home buyers and home sellers transcends our personal egos and inconveniences. We do help each other. I prefer working within such a community.
As Sameer stated, I am the expert regarding the marketing and sale of my listings. It is not the agents opinion in which I have interest but the buyers observation of:
1. Faults with property
2. Fit doesn't fit their requirements
This feedback allows me, and you if you ever have a home to market, to open the conversation in this way, "We anticipated this would become a problem and some buyers have commented regarding this. Here are some options available to mitigate this situation....."
I do not respond to automated feed back requests generated at the time of appointment by the scheduling company. Agents using these resources are causing feedback resentment from everyone. Nor do I respond to emailed feedback requests more that 24 hrs after the showing. However, while I still have the documentation in hand, I am happy to provide any information of benefit to the home seller.
If you do reach me via telephone for feedback on your listing my buyer looked at 4 days ago, I simply won't remember. The feed back will be, here's the answer so the call becomes unnecessary, "My buyers were not sufficiently impressed to ask for details or make an offer."
I do believe, as Kathy shared, if feedback is desired, the listing agent needs to actively pursue it in a timely manner.
ReMax Realtec Group
Palm Harbor, FL
727. 420. 4041
My main focus has always been a marketing/listing type agent and know both my listings and my competition well. As a listing agent I work hard very at developing respectful, long term relationships with other agents as I market my listing to them as much as I do the general public to get my listings sold.
Because I know the competition well, if I find out what the buyers objections are to my listing and can't resolve the problem, many times I will tell the agent about other properties that may fit their clients needs.
It's like Phil stated below, "What goes around comes around"
We are in a service orientated business and that shouldn't mean only servicing our clients.
The next time you write a deal on a property listed with an agent you were rude too - Well your client many be the one that pays the price for your attitude and willingness to cooperate.
These are tough times and only those agents that are willing to go the extra mile are the ones that will succeed in the bigger picture.
George Martin, Jr.
Windermere Real Estate
I have sinus problems and am not particularly good at smelling, so I was glad to have an agent tell me that the sewer had backed up into the kitchen sink in my vacant condo listing!
Generally - and with no offense meant to my fellow agents - I don't care what you think if you're not going to write an offer. If it was something that we could correct, you'd write an offer, subject to correcting that, right? If you didn't like that the roof was old or the water heater was old or your buyer hated the carpet . . . you'd write it up, right?
But the floor plan doesn't work for your buyer, they don't like that the yard is too big/small, they don't like the neighbor's house, they wanted a north-facing kitchen . . . I don't care. I suppose if you were to tell me something about the house I don't know . . . but then again, if I can't do anything about it, what does it matter?
One thing that has never happened in my career: I've called an agent, looking for feedback, and they said, "Mack - so glad you called! My guys wanted to write an offer on your house, but we lost the listing sheet and couldn't figure out which one it was!"
I can tell you, in advance, I have no useful feedback for you. Either I was previewing for a buyer or a CMA, or my buyer doesn't like your listing enough to make an offer. If they liked the house, but felt is was overpriced, I would urge them to write an offer to test your response.
I will provide feedback to any listing agent that calls or "personally" emails me. I am a buyers agent for the most part.
I refuse to answer "automated" emails asking for my input.
If the L/A was really concerned about my input and asking me for my time, they would send a personal email. Why give my time to an automated system? Who knows if they even read them(?)
Too many systems are automated for agents. The personal touch from both ends may reep more responses and give better feedback.
The only time I get silent is if my client is really interested in the property as in that case that's who I am representing and I don't want to create any issues or disclosures that may affect my ability to negotiate on their behalf.
George Martin, Jr.
Windermere Real Estate, Hailey - Sun Valley
I try to tell agents what the buyer felt was wrong with the property so they can adjust the price and also not give their sellers false expectations that they will get the price they want nor will they be under the false assumption that just because someone looked at their house that they're going to buy.
I wish more agents took the time to help other agents out. With the automated forms it takes maybe 30 to 60 seconds to leave helpful feedback - which is about how long it takes to answer a question on Trulia.