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chiprupp, Real Estate Pro in Grand Rapids, MI

Redx verse Landvoice or others. Who is the best? Has anyone used either in 2013 or this year of 2014? What are the results.?

Asked by chiprupp, Grand Rapids, MI Fri Jan 10, 2014

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WOW! Landvoice must have the worst customer support ever!!! I bought this product just after the middle of December. I was excited. I market to FSBO and Expired and due to manually inputting my data into my contact management software I just knew Landvoice was going to speed up my day. Well, they only sent me upon signing up three pages of their manual and cut off the rest. FOR THE NEXT TEN DAYS, I called and emailed customer support to get the end of the manual. After wasting a cumulative time of what amounts to a day and a half, I decided to call Sales. SUPRISE, they answered after the second ring. They then sent me the rest of the manual. After that, the system still didn't work and I noticed it looked like it was setup for the wrong MLS. So I called back and was put on hold for 17 minutes. I hung up and emailed the address that sent me the manual. Nothing back. So the next day I called sales, and was put on hold another 15 minutes. She then said they were closing and she would email me instructions on how to fix it. I got nothing. Still haven't. I have requested a refund since the product never worked for me. (Haven't gotten it yet, I also emailed a customer service link, (no response) Just my run in with them so far!
1 vote Thank Flag Link Tue Jan 14, 2014
Yikes! Rameh, you should link this question to an email to Landvoice.
If they choose not to respond, then your evealuation is "SPOT ON!"
Flag Wed Jan 15, 2014
I have used Landvoice with success
0 votes Thank Flag Link Fri Jan 10, 2014
Haven't had much luck with either.
0 votes Thank Flag Link Fri Jan 10, 2014
I used Landvoice years ago while the market was in a decline. The total number of FSBO's dropped drastically so that it no longer made sense to pay for the service. Landvoice just wasn't giving me enough leads. Of course this wasn't their fault.

I'd be interested in knowing how many FSBO's are out there these days. I just don't ever see FSBO signs.
0 votes Thank Flag Link Fri Jan 10, 2014
I like Redx a lot compared to Land
0 votes Thank Flag Link Fri Jan 10, 2014
I agree!
Flag Sun Jan 12, 2014
For my market, neither is really that helpful as very little is expiring and it's quite easy to find the fsbos. The best thing that I found about redx was being able to upload spreadsheets full of old expireds/withdrawns into my power dialer and call them.
0 votes Thank Flag Link Fri Jan 10, 2014
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