Agent2Agent in Encinitas>Question Details

John & Janis…, Real Estate Pro in Encinitas, CA

Is Trulia even listening to us? Who and what do they think we are? Do they not realize they have a bunch of disgruntled MEMBERS/CONTRIBUTORS?

Asked by John & Janis Arendsen, Encinitas, CA Wed May 14, 2014

Trulia



Hi there,

My name is Alison and I'm Trulia's Customer Success Evangelist. I wanted to reach out to you personally and let you know that we're invested in your success and helping you grow your business. As you may or may not know, Trulia offers our customers tons of resources and perks like free education, training, and exclusive discounts available only to subscribers like you. We also provide one-on-one coaching to help you get the most out of our products.

I'd like to invite you to speak with one of our Marketing Specialists at your earliest convenience at 844-640-8707 for a custom review of your current campaign. The Trulia Team and I look forward to being a part of your continued success, and hope to hear from you soon!

Interested in a free review?
Call 844-640-8707 or request an appointment today.


Alison
Alison Price
Customer Success Evangelist
Trulia

Help the community by answering this question:

Answers

31
BEST ANSWER
Does this sound like the typical "lip service?" If an agency can't manage a simple Q&A forum such as this, why would they think people would line up to take advantage of other available services?

My understanding is that most people place their trust and money where they can see visible results.

Paying attention? I think, "is there a heart beat" would be more appropriate.

Bill
3 votes Thank Flag Link Thu May 15, 2014
Have pity, that hourly paid drone,
who calls and calls as the prompter flashes on.

Peddling broken promises over the phone,
hour by hour, no after no, he can't wait to be gone.

We've got a new concept, a platform is grown,
sell the vision, the dream then you can go home.

Eyes without light,
Action without purpose,
They are a big company now, with drones at their service
Keep calling those agents until they purchase!
4 votes Thank Flag Link Mon May 19, 2014
I'd comment myself, but want your post to remain on top. Creative indeed!
Flag Tue May 20, 2014
Wow! You are very creative! love this one
Flag Mon May 19, 2014
It sounds like a Poem ;-))
Flag Mon May 19, 2014
I'm still getting calls from Trulia with "I'm reaching out to you because we have zip codes available in your market area..." As Dan stated, it appears that Trulia tech and sales staff are on different planets. I told the most recent salesman that I wouldn't invest in their online products until they're debugged.

I also advised him, never use "... I'm reaching out to you..." in a sales message. The assumption that I am drowning and need a hand up is both inaccurate and insulting.
3 votes Thank Flag Link Mon May 19, 2014
We've had ongoing issues for months, obviously no one is listening.

Trulia has serious technical problems, who in the world in hiring their techs?? Talk about fixing one issue and screwing up 5 features that were working perfectly fine. This is beyond comical!!

Does anybody care to explain how does listings show up and disappear from my profile, how do my own pictures, current status and list prices are different from MLS??

I am getting a dozen calls everyday for the past week for a property in Miami Springs that I recently sold for $305K and shows active in my profile for $160K. The property was listed for $320K, figuring Trulia added a 50% off coupon?????
3 votes Thank Flag Link Thu May 15, 2014
Sorry Yanoska, I was having trouble with their Captcha
Flag Tue May 20, 2014
50% off? LOL! They should be offering their members that much of a discount for some of the advertising their attempting to sell them
Flag Tue May 20, 2014
50% off coupon? LOL! They should be offering their members that much off for the advertising they're trying to sell and that would still be expensive for what you get.
Flag Tue May 20, 2014
Clearly Trulia's focus is solely on taking our money vs. keeping their "customers" happy.
2 votes Thank Flag Link Thu May 15, 2014
Yes, Judi, it seems as though selling has become Truila's primary obsession. I remember when the blogging and Q/A quality was much better and the emphasis on selling RE Professionals advertising, often times their own listings, superseded their desire to build a quality platform.
Flag Tue May 20, 2014
I really donot know what is going on with this company ? Nothing looks normal "DEAD" is the best word that comes to mind. Even their security codes are obnoxious! Why change something when it was working fine ?
Flag Sat May 17, 2014
John, the answer to your question is 'no' they are not listening. I received a similar letter from Trulia when whey read I wasn't getting many leads. All they want is to take our money...
2 votes Thank Flag Link Thu May 15, 2014
Alison, I'd love to avail myself of your services as a "Customer Success Evangelist" (interesting title)

I am especially interested in the "success" part of your title, as I have been completely unsuccessful in getting a response from Trulia regarding 2 problems I am having.

They assigned me a "case" number........but nothing has happened, nor have I heard from anyone, nor have the problems been corrected This has been ongoing for a number of weeks.

1. I cannot post a blog

2. I have stopped receiving notifications when new responses are posted on forums I have visited

Thank you in advance.............I hope!
2 votes Thank Flag Link Wed May 14, 2014
Hi Debra,
While I know your post is directed at "the other Ali" I wanted to reach out as I think i can help provide some clarity here (in addition to having a few follow up questions of my own).

1. Are you having trouble posting a blog here on the Voices site? Active Rain? Elsewhere? Let me know and I'll track this down to see what may be occurring.

2. I mentioned this in a post last night, so apologies if you've already read the response. The reason you're not receiving email notifications is because since the spam in the community has been so prevalent we have temporarily paused those. I recognize this is not a great solution as that's part of the workflow that notifies you when new questions have been posted, but since the attacks have been occurring on older Q&A it was triggering many unhelpful/unintentional emails. Once we get the spam squashed, we will turn those back on and it should resume as normal.
Thank you all for your patience
Ali McCourt
Community Leader, Trulia
Flag Wed May 21, 2014
Ditto to all that Debra and once again a very direct and to the point answer. I've been having the exact same issues with them and can't get anyone to get past just giving me a case number which I've answered and have yet to receive a response of any type.
Flag Tue May 20, 2014
Debra, I've been having these same issues. Not getting responses, notifications, etc. I opened a customer support ticket about some distortions to many of my posts. I keep getting old comments to questions and blogs that I asked months, even years ago. I'm totally baffled. I received a response from Trulia advising me that they indeed opened a ticket and asked me to remit additional information to them which I have. All to no avail. It's almost as if they are trying purposefully to discourage us or maybe even quit Trulia althghther.
Flag Tue May 20, 2014
haha Annette - maybe if we both pray together it will work better............weird title, isn't it - to use the word "Evangelist"?? Wonder who thought that one up..
Flag Thu May 15, 2014
Interesting.
In the context of 'evangelist' can one assume if you are not getting the results you want you need to pray harder? Well, if only I had know that earlier!
Flag Thu May 15, 2014
Zillow probably goes a bit too far in controlling things, but Trulia is way too lax. They've made their site virtually worthless by allowing just about anything to be posted, including material which is a clear violation of copyright law and blog pieces which are nothing more than a link to another site or an advertisement for an open house or new listing.

Also, why do they need to have such complicated spam filter passwords? Half the time you can't even read one of the two words. Zillow seems to get by just fine with three numbers.
1 vote Thank Flag Link Mon Jul 14, 2014
Debra, I've said it once and I'll say it again. The best thing Trulia Member Support ever had was Emily and now she's been promoted which she no doubt more than deserves. Perhaps she will one day be the CEO and then some heads will roll and things will get better.
1 vote Thank Flag Link Mon Jul 14, 2014
yes, I agree John, Emily was always on top of things, but most likely it's trulia that has put the brakes on how issues are handled here now
Flag Wed Jul 16, 2014
So has anyone observed any changes yet? Kinda interesting to see this NOTIFICATION business taking so long when the little company they acquired doesn't seem to be having any issues with SPAM. And when they do they deal with it quickly and decisively.
1 vote Thank Flag Link Sun Jul 6, 2014
To: Alison Price, Customer Service Evangelist

Who are you kidding? Did you give yourself this title? Do you not think we all cannot recognize a sales pitch?
1 vote Thank Flag Link Thu May 22, 2014
isn't that the truth Joan!!.......not smart of a salesman to come here and try to sell us services/ads when the topic is our displeasure with the site!
Flag Thu May 22, 2014
Ali, thank you so much for your reply. All many of us can and will say is it's about time and long overdue. Why is it that so many very good and longstanding members/contributors have to wait on the sidelines for so long without any idea of what's going on?

Isn't there a better way to communicate with us i.e. a personal email, a blog post put out by Trulia staff with several updates keeping us up-to-date or more attention and response given to negative Q/A discussions such as this?

Just take a look at some of the long standing members on this thread who've been loyal and supportive contributors for so many years and who've been there to support and promote Trulia from the beginning. All we ask is for some positive and communication on a much more timely basis. But once again I/we thank you for the important information you have communicated to us.
1 vote Thank Flag Link Thu May 22, 2014
Hi All,

I'd started replying to each of the comments then realized it would be better to post an "answer" here versus discussion thread for the sake on not reposting the same thing a half a dozen times.

Okay...now hang in there because I know this answer is not going to be what you're hoping for, but part of what I'd like to do going forward is provide more transparency about what we've got in the hopper happening on our side. So...here we go:

The reason you're not receiving email notifications is because since the spam in the community has been so prevalent we have temporarily paused those. I recognize this is not a great solution as that's part of the workflow that notifies you when new questions have been posted, but since the spam attacks have been occurring on older Q&A it was triggering many unhelpful/unintentional emails. Once we get the spam squashed, we will turn those back on and it should resume as normal.

Thank you for your patience and understanding. I realize it's been a long rocky road on the community front.

Ali McCourt
Community Leader, Trulia
1 vote Thank Flag Link Wed May 21, 2014
Sinead, I'm glad to know I'm not the only one who's frustrated and I'm surprised to know that I'm not the only one receiving notifications. You'd think that Trulia would appoint a PR person to make it their mission to keep its members/contributors/advertisers a little better informed about issues like this.
1 vote Thank Flag Link Tue May 20, 2014
You would think....
Flag Tue May 20, 2014
Debra,

I've been having these same issues. Not getting responses, notifications, etc. I opened a customer support ticket about some distortions to many of my posts. I keep getting old comments to questions and blogs that I asked months, even years ago. I'm totally baffled. I received a response from Trulia advising me that they indeed opened a ticket and asked me to remit additional information to them which I have. All to no avail. It's almost as if they are trying purposefully to discourage us or maybe even quit Trulia althghther.
1 vote Thank Flag Link Tue May 20, 2014
Yes, file me under FRUSTRATED, because I can't get alerts anymore. I've spoken with technical support 5 times and they said that it is a known issue and they will let me know when it's fixed.... that was three weeks ago....
1 vote Thank Flag Link Mon May 19, 2014
Hi Sinead,

Just chimed in below, but wanted to share here as well. The reason you're not receiving email notifications is because since the spam in the community has been so prevalent we have temporarily paused those. I recognize this is not a great solution as that's part of the workflow that notifies you when new questions have been posted, but since the spam attacks have been occurring on older Q&A it was triggering many unhelpful/unintentional emails. Once we get the spam squashed, we will turn those back on and it should resume as normal.

Thank you for your patience
Ali McCourt
Community Leader, Trulia
Flag Wed May 21, 2014
John~ I think there are ONLY a handful of members making all the loud noises. For the most part "Trulia" is doing the best with what they have to work with... & if I was a betting man "I bet a dime to a dozen there are TONS of happy folks participating here....

Will Trulia get better? I'd say yes. Is that good enough for me? I'd say yes, again!
1 vote Thank Flag Link Mon May 19, 2014
Jon, believe me there's more than a handful of disgruntled members on Trulia right now. Just go back and pull up all the questions from members expressing their disdain and frustration. Many of these go back months perhaps even years.

I thought Active Rain may have been a positive acquisition and influence on them as AR rarely if ever seems to have these types of issues. Don't get me wrong. I've been a contributing member for several years. Almost as long as I've been a member of AR.

But I've been noticing the quality control, attention and support from Trulia staff go continually down hill every since Emily got promoted. Add to that all the focus they continue to put on trying to sell their members advertising, zip codes, etc seems to be their top priority nowadays.
Flag Tue May 20, 2014
John,
The "sales arm" and the technical staff don't communicate well with each other, at least that we can tell. I've been in touch Ali McCourt, Sr. Marketing Manager, Community + Social amccourt@trulia.com
Let here know your issues. She's a new hire to help.
1 vote Thank Flag Link Wed May 14, 2014
Yes, apparently we do like Ail's when it comes to Trulia. Will respond directly to these threads for some clarity on "who is who"
Flag Wed May 21, 2014
Dan, if that's the Alison in the advertisement at the top of this thread you're talking about all I see her trying to do is sell us more advertising. Not trying to help us deal with our concerns an issues.
Flag Tue May 20, 2014
they must like Alisons!!!.........there was Ali Hillman, but she doesn't seem to be around anymore......your Ali McCourt..... and the Alison Price who responded on this thread!
Flag Wed May 14, 2014
Bill, no doubt it sounds like another sales pitch to spend money on advertising.
0 votes Thank Flag Link Mon Jul 14, 2014
I can not blame staff members for avoiding Trulia forums. When they show their faces they get dumped on regarding things they have not control over. The are simply talking heads.

Instead of uncessantly complaining, make the most of it.
Since real response to citizens is compromised use Truilia for what it CAN do for you.

Get over it!

Meanwhile have some fun. If you can't do it here they someplace else.
Trulia is broke. we can't fix it. There is no changing that.

Lighten up.
In time this will change. When it does I'm confident we will all get anohter opporunity to 'Win an iPad' and all the ohter nonsense we've seen in the past.
To be direct, the anarchy currently existing is entertaining a fun.

Read this closely.
YOU CAN NOT MAKE THIS MORE IMPORTANT TO YOU THAN IT IS TO TRULIA.

So, have some fun.
0 votes Thank Flag Link Thu Jul 10, 2014
it's still "un business" as usual here - no notifications.....no updates about progress being made.

Many consumers must think no one has bothered to reply to their questions because Trulia hasn't bothered to post any notice alerting their visitors that the site (Q&A section) is NOT FULLY FUNCTIONAL, and that they will need to check daily by scrolling down on their profile, to see if anyone replied to their questions.

Consumers are asking questions about issues/problems they are having here, and NOWHERE have I seen any staff give them the courtesy of a response.

It wasn't like this in the past.

There used to be a staff member who would jump in and make sure any site issues were addressed.......it's like this part of the site is the forgotten child

It's a shame
0 votes Thank Flag Link Wed Jul 9, 2014
OK, I received some very unsettling answers from some very sorry sources this evening and this is a very dated thread.
0 votes Thank Flag Link Wed Jul 9, 2014
@ Ali McCourt - I just noticed you replied to my comment down below - thank you for that ( you know, another irritant with the site is that we do not know when someone has replied to a post unless we make a habit out of going back to threads and checking every comment we made to see if anyone left a reply..... it's not very practical)........anyway, I appreciate your reply as at least I now have an answer why the notifications have stopped.

in response to your question to me .......I tried to post a blog here, on trulia, in the blog section.......nothing happened. This has been an on again, off again problem for me over the years........no one has followed up even though I was assigned a "case number".

I have a new glitch as of this evening!...... ..when I let the mouse hover over my photo, my numbers of questions and helpful answers are missing...also missing on my profile page!

I am really at the point of not caring........btw - if you have an email address to share, I'd rather use that than take up space on a thread with my personal issues.

Thanks ........you're the first "live" person (staff) who has dropped into any of the threads in a very long time........
0 votes Thank Flag Link Thu May 22, 2014
I'm tempted to copy and paste this link and send it to the Trulia staff just to see what their response would be like. However, that wouldn't be fair to the many contributors who've participated on this thread unless I got a heads up from everyone fires.
0 votes Thank Flag Link Tue May 20, 2014
Bill, I have to say that this is a great answer. Too bad it falls on deaf ears.
0 votes Thank Flag Link Tue May 20, 2014
Dan, if that's the Alison in the advertisement at the top of this thread you're talking about all I see her trying to do is sell us more advertising. Not trying to help us deal with our concerns an issues.
0 votes Thank Flag Link Tue May 20, 2014
and don't try pitching people who are disgruntled!
Flag Thu May 22, 2014
That was my thought, exactly!! Her "reply" was a sales pitch. Don't trying pitching a pitchman!!!
Flag Tue May 20, 2014
Yanoska, 50% off coupon? LOL! They should be offering their members that much off for the advertising they're trying to sell and that would still be expensive for what you get.
0 votes Thank Flag Link Tue May 20, 2014
Dan, you're right about the left hand not knowing what the right hand is doing. They seem to right on top of things when it comes to trying to sell you something but when it comes to addressing member/contributor issues, grievances, frustrates, discontent, etc. it's much more of a challenge.
0 votes Thank Flag Link Tue May 20, 2014
John, that whole "REACHING OUT" sound bite has been getting on my nerves for years. Whatever happened to "Just wanted to Touch Bases with you" or "Thought I'd give you a cal", or "Just a little call to remind you, invite you, ask you, answer you".

Maybe I'm just an old fogy and not with it nowadays but it just seem like it's been way overused and it's always sounded kinds awkward to me for some reason. But then this is America and we're all allowed to express ourselves anyway we wish.
0 votes Thank Flag Link Tue May 20, 2014
Yes, Judi, it seems as though selling has become Truila's primary obsession. I remember when the blogging and Q/A quality was much better and the emphasis on selling RE Professionals advertising, often times their own listings, superseded their desire to build a quality platform.
0 votes Thank Flag Link Tue May 20, 2014
Jon, believe me there's more than a handful of disgruntled members on Trulia right now. Just go back and pull up all the questions from members expressing their disdain and frustration. Many of these go back months perhaps even years.

I thought Active Rain may have been a positive acquisition and influence on them as AR rarely if ever seems to have these types of issues. Don't get me wrong. I've been a contributing member for several years. Almost as long as I've been a member of AR.

But I've been noticing the quality control, attention and support from Trulia staff go continually down hill every since Emily got promoted. Add to that all the focus they continue to put on trying to sell their members advertising, zip codes, etc seems to be their top priority nowadays.
0 votes Thank Flag Link Tue May 20, 2014
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