Agent2Agent in 85715>Question Details

Vicki Blaser…, Real Estate Pro in Tucson, AZ

Home Feedback Survey

Asked by Vicki Blaser/Nicole van Winden, Tucson, AZ Mon Dec 10, 2012

Hello all,

I have received home feedback survey's after touring a house in the past. Does anyone have a company they recommend? Have you used these services before? Are they worthwhile? Any insight is appreciated.

Thanks!

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Answers

11
I had a 'fancy automated feedback system' with our previous web site company. I found agents ignored it more than they answered it. Now I get 80% response by just sending a simple request. "Do you or your clients have any feedback about our listing". That's all it takes. I find I get much more detailed information and more response from that single line inquiry.
1 vote Thank Flag Link Wed Dec 12, 2012
Why not develop questions through supraweb's feedback system? It's automated and since you are already paying for it won't cost you anything more. If you are looking to show you seller the home is overpriced I find the best approach is a direct one--show them a current CMA and explain based on what it shows why their home isn't selling.
1 vote Thank Flag Link Tue Dec 11, 2012
I agree with Spirit. While I try to answer the surveys that other agents send, I find many of the boiler-plate questions that are asked either annoying and not terribly helpful. I like to personally contact agents who show my listings, either by phone or email. The feedback that I get from that is much more useful and most agents are happy to give me their comments.

Good luck.
1 vote Thank Flag Link Mon Dec 10, 2012
I don't use them for my listings, as I think it goes a lot further to pick up the phone and have a conversation with the buyers agent. Get real feedback and also, be able to address any "issues" while you have them on the phone.

I do take the time to fill out all the surveys I receive, for example I showed 40 homes since Friday and now my in box is bogged down by a plethera of feedback requests. I dont think it makes a difference what or which company you use but think picking up the phone is the best way to gather real, live feedback plus establish a relationship with the other agent.

Best of luck.
Spirit
1 vote Thank Flag Link Mon Dec 10, 2012
I think the personal touch is always best. At the end of each day I take the time to send each agent who has shown one one my listings an email asking for feedback.
0 votes Thank Flag Link Wed Jan 8, 2014
I don't love getting these surveys after showing. I don't mind taking a listing agent's call to provide feedback, though. I also take time to return calls from my fellow agents. The more personal approach gives the agent and I both valuable information, and not a "canned" approach. For instance, the automatic surveys don't ask a follow up question once good information is received. A good Realtor would! Secondly, if your buyer has interest in the home, and you answer the survey question, "Is your buying considering a second showing"? as Yes, you will be going back anyway!

Don't pay for these surveys...they really don't help, in my opinion.

Kat Tyree
0 votes Thank Flag Link Wed Jan 8, 2014
0 votes Thank Flag Link Fri Oct 11, 2013
2tucs,
Actually, you have identified what makes these surveys WORTHLESS!
The overwhelming intent, as you pointed out, is to get other agents to state the home is overpriced. PERIOD!
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You do not need other agents to state that. Your market research reflected and your projection of the market response (absolute silence) has become a reality. Do you really need another agent, who most sellers realize are in cahoots (is that a real word?), to make your case? What you need to do is state firmly, "Now is the time to go to step 2 if you plan to be in Minot before we go over the cliff."
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Then there's the 5 question survey that arrives in the inbox the moment you schedule the visit. These boiler plate surveys are of no value to anyone, except to make the seller believe their agent is doing something useful.
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Now the agent that calls me for buyer feedback IS looking for something meaningful. The agent that sends a survey that actually reflects the home I visited is useful also.
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My suggestion is to create a thoughtful, meaningful survey that makes sense in the context of the subject property. The underlying intent is to identify if the seller can incentive a buyer by removing any obstacles that created the buyer to pause. This data must originate from the buyer, NOT the real estate agent. As professionals we can identify if paying closing costs, buying down points, 25 skids of sod, or new flooring can be a motivator for a buyer.
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I have found that when scheduling a showing that informing the showing agent I will call them for their 'buyers' feedback to be very effective. This usually results in the showing agent calling me as they are returning to the car. This has enforced in my mind that agents do want to be helpful. However, an agents time is valuable and those robotic requests for feedback are both a waste of time as well as a waste of cyberspace.
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Buyers always believe prices are too high. Sellers believe they are giving away their home. What purpose will a 'pricing' question serve? If you MUST pursue this question, it should be stated as, "How much would you be willing to pay for this home?"

Now, you've got some real magic to work with. Think about that.

Best of success to you,
Annette Lawrence, Broker/Associate
Remax Realtec Group,
Palm Harbor, FL
727.420.4041
http://FirstLookHomes.us
0 votes Thank Flag Link Tue Dec 11, 2012
We kinda do our own feedback that is tied in with our Outlook and templates.

Since the 4G and texting became VERY Popular .... its easy to pass along the feedback verbatim from showing agent.

All the Best and Enjoy the Holidays!
J C
Web Reference: http://www.HomeCatch.com
0 votes Thank Flag Link Mon Dec 10, 2012
I understand what you are working with. Some sellers have to see what their house will not sell for before they will consider less. Same thing with buyers, as mostly a buyer's agent I tell them they will probably miss one two properties before they realize "they" are not giving away homes. On both listings and buyers I show them area comps and then drill down into the actual subdivision. I have walked away from more listings than I have taken in the past 6 years if they are priced to high, as we are simply wasting each others time. In the past, if we miss the price the first 30 days, the market was declining and the house would actually be worth less with each passing month. That is no longer the case, as comps (in some areas) are now playing catch up to the actual rising prices properties are being sold at.

In your situation, I would personally call the agents that show and follow up with an email, get it in writing that way you can share the "overpriced" feedback with the sellers. When I take a listing, and I believe we are on the high side of comps, I tell them that and then share the feedback so they can see it is not just my opinion but actual fact, supported by other agents. Agents tend to be brutally honest with feedback, and you can simply forward the email to your client. As an agent they "should" know better. Even banks with the REO listings have figured it out, if they do not sell the first 30 days, they will typically lower the price.

Best of luck with your listings.

Spirit



Spirit Messingham, PLLC
3rd Generation Full-Time Realtor®
Tierra Antigua Realty
Direct (520) 471-6900
Fax (866) 365-5208
SpiritRealty@Cox.net
0 votes Thank Flag Link Mon Dec 10, 2012
I understand. However in this case I am looking for a way to show my client the house is over priced. (She also has a real estate license and is dead set on a number) I think seeing it in black and white from someone other than me would be beneficial.
0 votes Thank Flag Link Mon Dec 10, 2012
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