Question Details

Garcia Kinca…, Real Estate Pro in 92706

Hello fellow agents! Question on incoming calls/leads

Asked by Garcia Kincaid Group, 92706 Thu Jul 25, 2013

I have closed several transaction with trulia buyers but I would appreciate your insight with regards to the initial phone conversation. I am frequently mistaken for the listing agent on a given property. If I am not careful, the buyer will quickly dismiss me. Do you have any methods that work with handling the initial call and of course getting them to the point of Pre-Qualifying with your lender (if they are not cash buyers)

Help the community by answering this question:

Answers

3
You are lucky, and you will probably continue to be lucky.
1 vote Thank Flag Link Thu Jul 25, 2013
Thank you Ron!
Flag Thu Jul 25, 2013
I've experienced this a few times. First and foremost disclose that you are not the listing agent. Second, have information available regarding the listing before you return a call or email back. Third, discuss the property in full and then blend in that buyers will need a pre-qualification letter if financing from a bank. Make it easy for a buyer by assisting them with getting in touch with a lender which typically takes about 20 minutes for verbal qualification. The next step of getting the letter should flow seamlessly. Works for me! Good luck to you!
0 votes Thank Flag Link Thu Jul 25, 2013
Yes, that sounds like a great strategy, thank you!
Flag Thu Jul 25, 2013
You need to disclose up front that you are not the listings agent. If you do not know the answer to a specific question don't try to fake it. Tell them you will find the answer and get back to them. Then do so quickly.
0 votes Thank Flag Link Thu Jul 25, 2013
Yes, I try to look up the property as I take the call...usually the property is no longer available so I will mention one of my own listings or ask if they would like to receive emails of active listings...

Thank you Thomas, I will try that!
Flag Thu Jul 25, 2013
Yes, I try to look up the property as I take the call...usually the property is no longer available so I will mention one of my own listings or ask if they would like to receive emails of active listings...

Thank you Thomas, I will try that!
Flag Thu Jul 25, 2013
Search Advice
Ask our community a question
Email me when…

Learn more

Copyright © 2015 Trulia, Inc. All rights reserved.   |  
Have a question? Visit our Help Center to find the answer