We have the REO / Auction company that when you call the number a person in India is your contact, they give basic information to your questions knowing your a licensed agent but I've had clients call and they skirt the practicing real estate law without a license right up to the edge. When you finally track down the broker he understands your concerns and is/will address the problems.
That was a year ago when I called and just the other day another broker stated the same reply from this companies broker, must take awhile to address the issue due to the distance problem.
Just another REO / Short Sale issue we deal with daily!
Hope this helps,
Dave Lowe, Broker
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