Agent2Agent in Valrico>Question Details

Tracy Hoyt, Real Estate Pro in Valrico, FL

Do you set regular office hours? Or do you only contact clients back in a timely manner?

Asked by Tracy Hoyt, Valrico, FL Tue Feb 19, 2013

Not trying to be snippy but I called no less than 10 different Agents in the past week or so, for either showing requests, property clarification for a contract submission or general inquiry on their listing for a client. I will say the other 50 returned my call or answered back quickly, but I was stunned that after emailing, texting, and leaving voice messages, I never got a response. I know we are all very busy but professional courtesy says at least respond.

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BEST ANSWER
1) My other job does not allow me to use my phone
2) I already have a contract on that property, so there was no use in calling you back
3) Oh, you called my old phone number, I gave that line to my son
4) The tenants in that home are not allowing showings, but I do not want to remove it from the MLS
Or any number of other great responses that agents can give for not responding to requests for information...Truedat, I do not understand why some people are in this business.
0 votes Thank Flag Link Tue Feb 19, 2013
Hi Garth,
I love your reply. I've gotten all these comments from agents when trying to book appointments.
Flag Tue Feb 19, 2013
Alma Rose...that system sounds awesome! Wish we had it down here. I'm going to look into it and propose it to my Association. That sounds like the next-best-thing to an assistant...
1 vote Thank Flag Link Tue Feb 19, 2013
It's he best ever... even if a Realtor doesn't pay for the "extra" personalized service it's a handy tool. I only list about 10 properties a year so I pay a flat $29 per month. It's the best money I have ever spent. Here's the info, hope you can get your MLS to take advantage of the technology, especially since it's free. http://showingtime.com/Default.aspx You're so lucky to live in Key West! I'm stuck in Tampa for another year and a half (daughter graduating high school next year) then I hope to move back to Hawaii.
Flag Wed Feb 20, 2013
Hear, hear!! Perhaps some "professionals" should change their outgoing voicemail message to "leave a message, and MAYBE I'll call you back, if I'm not too full of myself". If an agent is so busy that s/he cannot return calls it's time to hire an assistant to do so...
1 vote Thank Flag Link Tue Feb 19, 2013
When possible it's important to contact potential clients as soon as possible and/or in a timely manner. There is no quicker way to lose a customer than not reacting quickly to their contact with you.

Bill
0 votes Thank Flag Link Tue Feb 19, 2013
I have to admit I get a little annoyed by agents t calling me and asking for appointments on my listings when I have clear instructions on the MLS to call my appointment center or click on the showing button. Most Realtors are extremely busy right now so as a courtesy to the other agent, if I need additional info before showing, I'll email so the agent doesn't have to waste time calling me back. Most agents use smart phones so they often reply back to the email quickly.

For the foolish Realtors that do not take advantage of our free ShowingTime appointment tools offered on the MLS then it is annoying to me that I have to actually call and give my info when I could simply click on the showing button and instantly chose my appointment time and day and the agent will get notified of my request. On vacant listings it can instantly give the showing instructions, i.e. lockbox. If the listing realtor pays the minimal "extra" fees then ShowingDesk can even send a text to an owner-occupant or call the owner to cofirm showing appointments. For a few dollars a month, it will time stamp every request and also offers a higher level of customer service to the seller because there is zero delay in notification of showing requests.

I almost wish our MyFloridaMLS would REQUIRE all listings be on ShowingTime... it would save us all a lot of time and would prevent those listings that are already under contract from showing up as "active" and would record constant showing declines.

All the best,
Alma Kee
http://www.SoldOnTampa.com
0 votes Thank Flag Link Tue Feb 19, 2013
I agree that there is no reason not to return calls or other contact, it is just tactless and unprofessional not to do so.
However, I do not answer or return calls initiated after 6:30 - 7:00PM until the next business day. In my opinion, if agents can't be responsible enough to call during "normal" hours, why should I go out of my way to help them.
I have several listings with tenants. As a matter of policy (and state law) we can not disturb the tenants for showings or to even provide notice of showings outside of what the courts consider "normal" hours. I understand that we as agents try to show our buyers what they want, when they want, but even buyers need to be "educated" at times.
0 votes Thank Flag Link Tue Feb 19, 2013
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