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Trulia Austin, Home Buyer in Austin, TX

Can an agent decide they no longer want to work with a client?

Asked by Trulia Austin, Austin, TX Sat Apr 13, 2013

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Absolutely, it's a mutually agreed upon working relationship.

0 votes Thank Flag Link Mon Apr 15, 2013

There are times when it is best for everyone involved to have a parting of the ways......
0 votes Thank Flag Link Mon Apr 15, 2013
Absolutely. You are not required to work with a client.

I try to never burn a bridge though, so if you can I would refer them to another agent that you think would be a better fit for them (although if the issue is them wasting your time or something, I would be careful so you aren't just handing a problem to another agent).

You may want to consult with your Broker before doing so and also review any agreement you have with the client. It may require written notice to terminate the agency agreement.
0 votes Thank Flag Link Mon Apr 15, 2013
I would highly recommend, referring your client to one of the agents in your office, this way you still get a referral fee and the brokerage is happy that they still get to keep a client. Simply tell them that your friend in the office can help them better. The client will probably be relieved, as well.
0 votes Thank Flag Link Sun Apr 14, 2013
Absolutely, I like to tell them why as well so they know for their next experience with an agent.
0 votes Thank Flag Link Sun Apr 14, 2013

Sometimes a client and agent are simply not a good fit. It does not mean either is a bad person. Some people just do not "click".

I have only parted ways with a client once, and it was hard decision to make. He was a well qualified small investor with whom I had worked with many times. But after a while I realized he treated me more like his personal assistant than the real estate professional I am. The business relationship had become too one sided. I was bending over backwards to meet his needs, and he Never seemed to appreciate my efforts, or have any kind of respect for my time.

My business model is to close an escrow on EVERY client, so to part ways with one was very hard, but it was the right thing to do.

Kawain Payne, Realtor
0 votes Thank Flag Link Sat Apr 13, 2013
Do you mean agent or broker? I've seen several instances when an agent working for a broker either wasn't doing a good job or had a deteriorating relationship with the client and the broker stepped in and replaced the agent rather than allowing the brokerage to lose a client. An agent working for a broker has no authority to cancel a contract with a client, only the broker or the client can do that.
0 votes Thank Flag Link Sat Apr 13, 2013
You betcha! In reference to other responses, I would think that any agent wanting to terminate a relationship or agreement with a Client, it is definitely because the agreement has somehow been breached by the Client.
0 votes Thank Flag Link Sat Apr 13, 2013
Either party can get out of a written agreement by notifying the other party in writing.
0 votes Thank Flag Link Sat Apr 13, 2013
It is to everyone's advantage to have a great working relationship with all clients. When I explain the Listing Agreement or Buyer's Rep agreement to potential clients, I always mention the need to have good communication and my willingness to "tear" up the Listing Agreement or Buyer's Rep if the client feels our relationship no longer works for them. As Jeff mentioned, the agency relationship may need to continue, but I doubt that any broker would insist on continuing a relationship that could lead to greater issues for the brokerage.
0 votes Thank Flag Link Sat Apr 13, 2013
Of course, either party, agent or client, can terminate the agency relationship at will. Note, the agency relationship is separate from any contractual requirements that might have been entered into with respect to a listing agreement or a buyer agency agreement.

Partner | Broker | Keller Williams
0 votes Thank Flag Link Sat Apr 13, 2013
I think it would depend on the timing. If you have a signed Representation Agreement, you are committed by the terms of the agreement. It just depends on what the client is willing to agree to in my opinion. Your best bet is to first and foremost consult your Broker.
0 votes Thank Flag Link Sat Apr 13, 2013
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