My husband Danny and I were introduced to Steven and Sunil through my coworker who had just bought a home in Fremont. We were first time homebuyers looking in the Fremont area and honestly had no clue where to even begin!
I called Sunil and left a voicemail, and within a few hours he called back. He gave me an overview of the process and arranged a time for me and Danny to meet with him. We went in at 4 pm on a weekday afternoon, and Steven and Sunil spent a good 2 hours with us going through everything from introducing their backgrounds and familiarity with the tri-city area (having both grown up here they were intimately familiar with the various neighborhoods); explaining the different neighborhoods within the Fremont area including which ones to avoid; directing us to resources on their website and other sites to learn more about school rankings, crime statistics, etc; the entire home buying process from start to finish: and asking us what our search criteria were and what aspects were most important to us. Needless to say, we were overwhelmed with great information and definitely left their office that day feeling like we had gone with the right realtors! They emphasized that they would never pressure us into buying a home that wasn't right for us and they were true to their word. They shared stories of other clients that had rushed into buying, and hearing these scenarios taught us a lot about what we might encounter.
In the subsequent months they sent us not only listings that met our criteria but also provided additional insights that we wouldn't have known otherwise. They came to open houses with us, arranged for numerous personal showings and walked through in detail the pros and cons of each home, roughly how much things would cost if we needed to fix certain things, and when they simply thought a particular home wasn't worth our time, they said it like it was.
We ended up making 4 offers, with the 4th being accepted. Through each offer, Sunil and Steven walked us through all the documents we had to sign, going through them with us page by page - so helpful given how foreign some of the language was. Everything was done electronically and was super easy! We would receive emails indicating there were forms they had prepared that needed our signature, and with just some easy clicks we were able to take care of everything without needing to go in person to sign. Incredibly helpful given our busy work schedules and wedding planning (just two months away at that time!) They also walked us through the counter offer process and gave us tips on how to make our offers more attractive.
Sunil and Steven also directed us to a fabulous loan officer who stepped us through the loan process. They were there for every inspection, walk through and answered our calls with questions promptly. We couldn't have imagined going with anyone else. Even now, having lived in our new home for 4 months, we still go to them for guidance regarding things like repairs (they have an extensive network of contacts for anything from handymen to carpet cleaners/stretchers). Whenever we hear of friends looking for a home in the area, we refer them to Sunil and Steven. We couldn't have asked for a better/smoother process, thanks to them!