Joanna was very knowledgable about the area, and had a way about getting the job done. Working with her from 1800 miles away to start, then flew into the city and viewed properties with her. I was a difficult client to place, in that I had less then perfect credit, a new job, new city, and a 80 lbs dog on top of everything else. I love my loft apt she found for us, right across the street from where I work, couldnt have asked for more, and would recommend her to any of my friends and family needing an agent in the chicago area. She's awesome.