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Phong D. Lam, Real Estate Professional in Philadelphia, PA

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Phong D. Lam

"Your Trusted Agent"

1 Helpful Answer
97 Answers
2 Blog posts

Agent at Century 21 Advantage Gold

Locations:

Philadelphia, Bensalem, Ardmore, Bala Cynwyd, Bryn Mawr, Gladwyne, ... show more

Web sites:

My Professional Profile - LinkedIn, ... show more

Profile Link:

http://www.trulia.com/profile/PhongDucLam/

Overview

Q&A (97)

Resume

Blog

Resume »

Experience:

Licensed Real Estate Agent / REALTOR® for Century 21 Advantage Gold February 2008—present
• Specialize in Residential Home Sales • Interview clients to determine what kinds…

Help Desk Specialist for Boenning & Scattergood, Inc. March 2009—present
• Perform installation, configuration, maintenance and troubleshooting of end user…

Licensed Real Estate Agent / REALTOR® for Century 21 Advantage Gold February 2008—present
• Specialize in Residential Home Sales • Interview clients to determine what kinds of properties they are seeking to buy/sell • Prepare documents, such as representation contracts, purchase agreements, etc. • Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other • Promote sales of properties through advertisements, open houses, and participation in multiple listing services • Compare a property with similar properties that have recently sold in order to determine its competitive market price • Coordinate appointments to show homes to prospective buyers • Generate lists of properties that are compatible with buyers’ needs and financial resources • Present purchase offers to sellers for consideration • Confer with conveyance departments, lenders, home inspectors, and title company to ensure that terms and conditions of purchase agreements are met before closing dates • Research CMA (Comparable Market Analysis) data to provide to buyers/sellers so they can make a better informed decision • Perform duties, such as studying property listings, interview prospective clients, accompany clients to property sites, etc.

Help Desk Specialist for Boenning & Scattergood, Inc. March 2009—present
• Perform installation, configuration, maintenance and troubleshooting of end user workstation hardware, software, and peripheral devices • Perform onsite & remote support for 9 locations • Provide top priority phone, email and face-to-face support assistance to more than 200 employees • Maintain Active Directory accounts, new user setup, system backups and recovery • Ensure network connectivity of all workstations, printers/copiers, fax machines & other network appliances • Perform hardware and software upgrades to end-users’ machines • Maintain an organized workstation and keep all support materials up-to-date • Demonstrate ability to complete assigned tasks on time, as well as initiative to expand level of responsibility • Contact vendors for manufacturer-specific products support

Data-Entry Technician for Express Scripts, Inc. October 2002—August 2006
• Inputted confidential patient data through VAX server system • Researched & maintained database with up-to-date information on patients' ID#, doctors' DEA#, and drugs • Maintained database with up-to-date information • Near perfect quota completion rate; consistently low error rate • Processed transactional payments for billing to AR/AP systems

Web Application Developer, Programmer for Catalyst IT Services January 2006—April 2007
• Implemented a rolodex application to maintain contacts using sessions, cookies, forms, user types, HTML, ASP, and MS SQL Server 2000 • Created a Web log application for users to maintain an online journal using HTML, ASP, CSS, JavaScript, and MS SQL Server 2000 • Designed a message board application for groups to share technical knowledge using HTML, ASP, CSS, ADO, FSO, upload and email techniques, and MS SQL Server 2000 • Developed a bookmark application to display website favorites including categories using ASP server-side validation, multiple MS SQL Server 2000 tables, and retrieval data record sets • Troubleshoot errors and debugged codes

Inventory Analyst, Inventory Controls Specialist for Simon & Schuster, Inc. April 2006—April 2007
• Researched, analyzed, and maintained inventory discrepancies between perpetual system (UOPS) & warehouse system (PkMS/WMS); Assisted in year-end reconciliation • Produced Monthly Adjustment Summary Reports & weekly Public Storage inventory reports by using Paradox, MS Excel, and Access • Maintained all records on perpetual inventory adjustments and destruction transactions for 5 facilities • Researched title discrepancies using Comparison Reports • Data entry of UOPS adjustments and update UOPS files • Designed, developed, and implemented files and documents onto MS Windows SharePoint Services

Technical Support Representative for SA International, Inc. April 2007—July 2007
• Provided top priority phone, email and fax support to over 3,000 clients using Scanvec Amiable software • Documented problems and resolutions in the knowledge base system • Took ownership of problem/resolution process while ensuring timely responses both internally & to clients • Responsible for data and order entry in Siebel and Filemaker databases • Maintained an organized workstation and keep all support materials up-to-date • Assisted with Quality Assurance projects with new products and/or releases • Sold Technical Support PSP Gold contracts

Help Desk Analyst for J.G. Wentworth July 2007—December 2008
• Performed installation, configuration, maintenance and troubleshooting of end user workstation hardware, software, and peripheral devices • Provided top priority phone, email and face-to-face support assistance to more than 275 employees • Maintained Active Directory accounts, new user setup, system backups and recovery • Ensured network connectivity of all workstations, printers/copiers, fax machines & other network appliances • Performed hardware and software upgrades to end-users’ machines • Maintained an organized workstation and keep all support materials up-to-date • Demonstrated ability to complete assigned tasks on time, as well as initiative to expand level of responsibility

Specialties:

• Win 95/98/NT/2000/XP/Vista, Win 2000/2003 Server, Exchange 2003, CITRIX
• PC, MAC, Laptops, Printers/Copiers/Faxes/Scanners, Thin Clients, Blackberry, ... show more

Certifications
& Awards:

• Licensed Pennsylvania Real Estate Agent / REALTOR®
• Certifications: CompTIA A+, CompTIA Network+, MCP, MCDST (All in Progress) ... show more

Interests:

Shooting Pool, Bowling, Working Out At Bally's Fitness, Going Online, Chatting ... show more

About:

I am a REALTOR® from Century 21 Advantage Gold in the South Philadelphia office. In addition, I'm also an I.T. Professional working as a Help Desk Specialist ... show more

Testimonials:

"Phong Lam is a very proficient person. He makes sure that his clients are well taken care of and does his very best to make sure he gives the best service

"Phong Lam is a very proficient person. He makes sure that his clients are well taken care of and does his very best to make sure he gives the best service possible."
Marilyn Cartagena Wed Jul 8

"Phong is friendly and easy to work with. We just had a deal and Phong worked hard to close it. His patience and honesty will make him an effective realtor."
Dr. Hanh Vo Sun Jun 7

"I am recommending Phong because I think he is a very good realtor. He has a great attitude and is an intelligent person, two characteristics a real estate agent needs. He also works hard for his clents, putting there needs before his own. He works honestly and gives 100% in all he does. I'm glad he is apart of our firm."
David Lombardo Sun Sep 28, 2008

"Phong Lam is a very detail oriented . Always asking questions to make sure he has the right information. He is also very personable. It is a pleasure knowing and working with him."
Bruce Stranix Sun Sep 21, 2008

"Phong Lam is a very diligent and extremely detail-oriented Realtor. If you hire him as your agent, he will make sure things are done right in a professional, courteous and responsive manner."
Maureen Laurito Thu Sep 4, 2008

"I have been managing Phong since the beginning of 2008 and I am amazed at the detailed questions he regularly posses. He is always in search of clarification and understanding of an opportunity or issue. In the real estate business this is critical. Many of our clients are participating in the largest financial decision of their life. Having a Realtor that utilizes his resources to clearly define options gives our clients a competitive advantage. I look forward to working with Phong as he continues to grow in the business."
Al Perry Mon Sep 8, 2008

"I worked with Phong for a year and a half and am glad to call him a friend. Phong is a very energetic, enthusiastic employee. In his time at J.G. Wentworth as a Help Desk Analyst, he was always courteous and willing to help our staff when called upon. If he didn't have the answer, he was determined to research or seek help for the issue to make sure it was resolved as quickly as possible. He was always eager to learn new technologies and methods. He has a great attitude toward his job and a great work ethic, always willing to take on any responsibilities that came his way."
Greg DeMario Mon Feb 9

"This letter is my personal recommendation for Phong Lam. I found him to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a joy to work with, Phong is a take-charge person who is able to present creative ideas and communicate the benefits. He has successfully developed several IT maintenance improvements to enhance our company's Computer system. During his tenure, we saw an increase in profits that exceeded our projected numbers. The new revenue was a direct result of the plans implemented by Phong. Though he is an asset to our organization, I am not afraid to offer my recommendation for him to pursue his career at any company. I highly recommend Phong Lam for employment. He is a team player and would make a great asset to any organization. Sincerely, Mrs. Mcleod"
Jacqueline Mcleod Wed Nov 19, 2008

"I have known Phong for a brief period at our current investment company. He has played an intrical part in the integration of our investment teams process and client services model. He has excellent knowledge in his field and carries a best practices attitude with every project. He is a sincere, very likable person and we are thrilled to have him here as an extention of our team."
Elizabeth Ambrose Tue Jun 23

"Please visit http://www.linkedin.com/in/phongduclam for a complete list of all of my Testimonials from my co-workers, partners, and clients."
Phong D. Lam Thu Jun 25

Recent Q&A »

HI ME AND MY WIFE ARE FIRST TIME BUYERS I WORK AND SO DOES SHE AND I HAVE A LITTLE DAUGHTER SHE IS FROM SOUTH PHILLY AND I NEED A HOUSE ASAP

Asked Tue Dec 1 2009, 20:48 by Mr. Steven &… - Property Q&A in Philadelphia - 6 answers

Phong D. Lam answered:

Hi Mr. Steven & Mrs. Cindy Marro-Bullock,

My name is Phong Lam, a Real Estate Agent from Century 21 Advantage Gold (South Philly Office). I actually have a corner property located at 730 W. Ritner Street that is currently under-contract and will be settling by the middle of this month, but I know that there are a lot of other properties that are available in the surrounding areas near your family.

According to your online inquiry, I guess you just started to look for a home online? If so, I’m just wondering if I may be of any assistance to you. If you have any questions at all, please feel free to let me know and I’ll be more than happy to assist you with it.

In aiding your search for the best suited home for you and your family, please provide me with the following information via EMAIL so that I may send you some listings that are of your interest:
1.) What areas are you interested in as a location for your new home or investment property? (e.g. Interested zip codes, such as 19145, 19146, 19147, 19148, etc.)
2.) Are you currently working with any other Real Estate Agent?
3.) How many bedrooms & bathrooms do you prefer?
4.) Do you require a garage? Is Street Parking OK for you?
5.) What is your price range for your new home?
6.) Do you currently own a home that you need to sell before buying your next house?
7.) I would like to pass along this good news that was officially put into writing by President Obama recently in regards to the extension of the $8,000 First-Time Homebuyer Tax Credit. In addition to that, it is now expanded to current homeowners as well. If you or anyone that you know were looking for a house but were discouraged to buy because the expiration date of Nov. 30th was approaching fairly quickly, there is no need to worry anymore because it has just been extended until next year!

Providing the above information will help ensure your home buying experience to be as smooth as possible. If you have any questions or concerns, please feel free to email me at Phong.Lam@c21ag.com or call my cell at (267) 918-1880. I have many brochures and information on the new tax credit extension and am more than happy to email or print it out for you to review. Please pass this great news to all your friends, family members, neighbors, colleagues, and everyone else whom you may encounter!

Sincerely,
Phong Lam
REALTOR®
CENTURY 21 Advantage Gold
2010 Oregon Avenue
Philadelphia, PA 19145
Business: (215) 465-1400, ext. 508
Fax: (215) 336-7793
Mobile: (267) 918-1880
Phong.Lam@c21ag.com
http://www.c21ag.com - Tue Dec 1 2009, 21:03

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