Kevin Vitali- Merrimack Valley Realtor

"Dear Kevin,Well, here it is. After raving about your great service and professionalism and offering to formalize my praise via a written document, I am finally sitting down to say “thanks’ for all you did for us during the sale of our house. It only took six months…As you know, I have been through several relocations with Nextel throughout my (and Tamara’s) career with the company. I have always carefully selected my Realtors, using recommendations for friends or colleagues, followed by interviews of my top two or three candidates. As I explained to you prior to working with you on the sale of our home in Andover, I had very little faith in your industry and felt I received little or no value from the Agents I had worked with in the past. Yes, harsh words, but I bet a few people reading this have felt the same way – ripped off by sub par, part-time or dishonest Real Estate agents.I decided to work with you based on four factors:1. I liked and respected you personally2. You are smart3. You work hard4. I knew you would act in my best interest at all timesBecause this particular move happened so quickly, I opted out of my normal process of interviewing several potential listing agents. I was impressed with your listing presentation and your overview of recent sales and current listings in my price range. Then you offered up the first evidence that in fact, this time would be different. You offered to personally show me each property on the market that competed with mine! I have never heard of a Real Estate agent doing this for a client, but what a fabulous idea it was. Once we saw our “competition” out there, we proceeded to agree on a sales price that was $25,000 higher than what my relocation company had recommended. Added Value, and we hadn’t even listed the house yet!! You helped with preparing the House for Sale, including recommending vendors to fix the little things that turn Buyers off.Once we listed with you, you held a very successful Open House and secured not one, but TWO full-price offers in 3 DAYS!! All this while my neighbor two doors down had his house on the market for over 60 days with no serious offers.You coordinated every detail with our relocation companies (both of them!) and the buyers. You worked with a very difficult buyer, handled the closing and even helped coordinate the moving crew! Talk about a full-service Agent!! I wish you were licensed here in California so we could continue to work with you as you continue to grow your business in Real Estate. And by the way, we were very happy with the three (or was it four??) refi’s you did for us during that crazy period when rates dropped almost daily for a couple of years.I think it goes without saying that I would be happy to serve as a reference for you any time. Keep doing what you are doing for your clients and you will become one of the most successful Real Estate agents in all of Massachusetts. Feel free to have any potential client contact me if they need more information about you or Exit One.Thanks Again for Everything."
Rob C., Home Seller, Andover Massachusetts Tue Mar 17

"We met Kevin Vitali when we refinanced our condo. The process went very smoothly and Kevin was very helpful. It was a clear choice for us to work with Kevin again when we decided it was time to sell our condo and buy a single-family home. Kevin was great to work with and was very accommodating. We didn't live close to him, but he made frequent trips down to our area to take us around to different properties. We frequently had lots of questions, and Kevin had infinite patience with us, answering our phone calls, emails and faxes promptly. If he didn't know an answer right away, he would always go and get the answer. His "can-do" attitude put us at ease and we were very comfortable during the whole process. Our sale and purchase went amazingly smoothly, and not only did he get our condo sold in less than 48 hours, he helped us buy our new home at substantially lower than the asking price. His knowledge, personality, tenaciousness and dedication to his client's satisfaction make him stand out in his field. We highly recommend him to our friends and family and to anyone else who is looking to buy or sell a home. We look forward to working with Kevin again when we decide to upgrade!"
Rose and Clay- Stoughton MA Sun Jan 1, 2006