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Questions to ask movers

By | Published: Feb 03, 2010 | 27 Comments

When choosing movers, it's important to have them come to your home to give you visual estimates so they can see exactly what you need moved. When they're in your home, it's also important to ask them questions about themselves and the moving company. Here are some to ask them - and the answers you should expect.

  1. How long has the company been around?

    A bad moving company won't stay in business very long, so if it's been around for a decade or more, that's a good sign. Also ask how many moves they do a year - the more they do of something, the better the odds that they're pretty good at it.

  2. How do they price their moves?

    This is a good test of their knowledge of the moving industry, and of their customer service skills. You want someone who explains the often confusing terminology in the moving industry, and not someone who rushes through their explanations or seems to be using insider language in an effort to confuse you. If you don't understand something, ask.

  3. How long have they been giving estimates?

    Experience counts for a lot - it's not easy tallying up the costs for moving quotes, so someone who's relatively new at it, or new to the moving industry, should be a bit of a concern, particularly if they have any problems answering your other questions.

  4. What is my delivery schedule?

    The worst trait in a mover is overpromising, either on price or when you can expect to get your things. You will receive your delivery within a particular time frame, so you should be wary of any moving company that tries to give you an exact date for your items to arrive - there are just too many things that could go wrong to foul those dates. Here's more information on moving company delivery windows.

  5. Does the mover do any repeat work for businesses in the area?

    Most movers have the usual canned references; avoid these. Ask instead if the moving company does repeat work for any area businesses - businesses won't put up with shoddy treatment, so if they use the same mover time and again, that's a great sign.

  6. Are there any extra charges I could face?

    In particular, ask about whether you'll pay for packing materials. A commonly heard complaint is that the moving company overcharged for packing materials that the customer didn't know about. And don't ask about 'hidden costs'. No moving company will admit to the costs being hidden. Instead, they'll say that they're in the contract. So ask to see all of the charges in the contract instead.

  7. How will they handle a challenging or expensive item?

    This is another test of the moving consultant's knowledge, as well as a test of how you can expect to be treated. A thoughtful and complete answer is a good sign that you will be treated thoughtfully during your move.


By Sandra J Steele SFR, AHWD, SRS,  Sun Oct 3 2010, 10:22
excellent remarks
By Sean Kimbrough,  Thu Jan 27 2011, 12:04
Another question idea: do they have insurance for your contents while in transit and if so, is there a deductible from you.
By Jennifer,  Tue Feb 1 2011, 15:19
When pricing Long Distance Movers always make sure to get a visual estimate. This way you can get a guaranteed quote (at least in does in Indiana...it may vary depending on where you live). It can keep you from having surprise charges on the day of your move. I know people that have paid up to double what they thought their move was going to cost.
By Frankkesselring,  Thu Apr 7 2011, 18:36
Great info!! I disagree with #4 however.. You had better be able to nail down an exact date of delivery!!!! Time, on the other hand is obviously variable. Who wants a mover to say " We'll probably deliver all your worldly possessions sometime next week!!!" That's just unacceptable and leave the mover too much freedom with your money and belongings.
By Shawn Rosa,  Tue Dec 13 2011, 13:32
Make sure the mover is insured!
By Adrian Provost,  Mon Feb 27 2012, 16:32
Excellent post!
By Matie,  Mon Jun 25 2012, 03:40
They ought to be insured
By Bbess,  Tue Jul 3 2012, 11:18
Excellent Information!!! http://bessrentalproperties.com
By removalsfurniture99,  Fri Nov 22 2013, 22:51
I want to give one suggestion to you that it is also very important to know that the mover is insured or not.
By Carmen Brodeur, JD,  Tue Dec 3 2013, 08:29
Great blog post. Thanks!

By davis-partridge,  Thu Sep 4 2014, 07:50
I think that this is a well thought list of questions to ask a moving company. I especially like question number 5. Repeat business is a great sign that the company is a good place to do business. http://www.qmovingservices.com/services/residential/
By Jake Jamison,  Fri Oct 10 2014, 15:47
One thing I would also ask the moving company, is why they enjoy working there. This may sound peculiar, but if the employee can honestly answer the question with confidence, you can assume they like working for the company. If they cannot answer the question, that means the employees for one reason or another, do not like working for the company.
By Jackson Willis,  Mon Oct 27 2014, 21:17
I have never used movers before. My parents could never afford it when I was a kid. As an adult I've always had enough help and vehicle space from friends to not need it. I'm about to move halfway across the country. I definitely think I'm going to have to hire a mover for this particular move. It's good to know some questions to ask them.
By Cory Trevor,  Fri Oct 31 2014, 11:51
You listed some really useful questions to ask a mover. I really like the fifth question. I never would have thought to ask a mover if they do repeat work for any businesses. I can see how it would be an accurate measure of the quality of their work. I better print this list because I have a consultation scheduled in an hour.

By Zach Thalman,  Thu Nov 6 2014, 15:58
I think that these are excellent questions to ask the moving companies. You need to know a lot of these questions so that you don't have any hidden costs and also know what to expect from the company. I think you should also ask about their policy on long distance moving and what they do if you are moving really far away. I think it is an appropriate question to ask because you don't want to get a company that cannot meet those demands.

Zach | http://www.meelheimsmoving.com/long-distance-moves/
By Myersjulie31,  Wed Nov 12 2014, 16:35
These are some really good questions to ask movers! Moving is a huge project to take on alone, but I have always heard that movers help with the process. I am about to move for the first time and I think that it would be great to get some movers to help get everything packed and taken care of. I will be sure to ask these questions so that I can get the best service available and get my move done quickly and efficiently! http://www.highlevelmovers.com
By Wally West,  Fri Nov 21 2014, 11:56
These are great tips and I appreciate you posting them. These are great questions that everyone should ask when choosing movers. When someone moves they are putting their valued and prized possessions in the hands of strangers. You need to know that you can trust you belongings with someone.

By Chevy Jones,  Fri Dec 5 2014, 17:19
These are all great things to consider. I didn't even think to ask if the moving company had insurance. I'll definitely take all these things into consideration when I'm looking to get moved out of my place. http://www.mdyerandsons.com/moving-to-hawaii/hawaii-inter-island-moving/
By Calvin James,  Tue Jan 20 2015, 19:28
My brother is moving next month and is looking for a moving company to help him along the way. I didn't know that companies will give you a time frame from when they will deliver your stuff. That's really helpful to know as we look for a company that will work best for him. Thanks for the info! http://www.matco.ca/international_moving.html
By Mark Saunders,  Thu Feb 5 2015, 09:59
great info
By djennifer009,  Tue Mar 10 2015, 12:38
The tip about extra charges is great. You should go into your moving experience knowing exactly how much money it should cost. If you're planning on tipping the movers, then budget that in advance. That way there won't be a surprise when everything's packed. http://www.neighbourhoodmovers.ca
By tom.stubbs.1234,  Thu Mar 26 2015, 09:14
I think insurance is an important question to ask movers, especially if you are moving long distance. You need to be able to know that your stuff will be taken care of, and if anything is broken you can get insurance help to replace it. There are other important things, but I think people forget about this one the most. http://www.midwestmoving.com
By tom.stubbs.1234,  Wed Apr 8 2015, 08:55
I think the biggest thing you mentioned was how to transport big and expensive items. They need to be able to move all your valuable things as well as keep them safe during the move. Normally they take a lot of precautions, but it doesn't hurt to ask and make sure. http://a-waytransport.com
By Jackson Willis,  Wed Apr 8 2015, 18:18
It's definitely helpful and important to get all of the information you can when going through this. Nothing is more frustrating than finding out that you are expecting something that you won't be getting. I know that I would be really upset if something like that were to happen to me. Asking these questions will definitely be a great way to avoid having that kind of issue, or anything similar to it, happen to you during your move.
By jeremyscott_408,  Tue Apr 21 2015, 19:26
This all presumes they're being forthright with you about their history, services, etc. which not all movers are. I'd prefer to do research on movers without their input to get a more objective view. http://www.fmcsa.dot.gov/protect-your-move
By garypuntman,  Mon May 11 2015, 16:09
These are some good ideas. You want to find a mover who is going to do a good job. Prices are important to look at. You also want to make sure you're on the same page about when you will be moving and when you need your things. http://www.frankandsonsmovingandstorage.com
By Bob,  Wed Dec 30 2015, 14:05
This is a great post! Thank you for the advice. I would have never thought to have asked some of these questions to movers. I am currently looking for a moving company to help me move into my new house. I'll be sure to ask some of these questions to the moving company that I select on hiring as a way to make sure that they will do a good job.

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