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Tips for contacting the trustee

By RealtyTrac | Published: Jul 28, 2010 | 36 Comments

Calling the trustee is an important step in pursuing any pre-foreclosure or auction property, but it's not always the easiest or most enjoyable step because many trustees are not geared toward providing information to the general public.

A phone call to the trustee is important because it will help you confirm a property's status before you spend time and effort contacting the owner in pre-foreclosure, or drafting a cashier's check for the auction. But calling trustees can sometimes be frustrating and intimidating for a variety of reasons, including automated sales lines that don't recognize the trustee sale number you enter, or trustee representatives who don't have a lot of time or desire to answer your questions. But it's usually possible to get the information you need from the trustee if you follow these tips:

Be prepared

Make sure you have the trustee sale number (also called the trustee reference number), owner name and property address before you call. The trustee may request one or all of these.

Note: if any of the above information is missing, use the history of notices to try to find it. And still call the trustee even if you don't have all the information.

Be to the point

Don't give a longwinded explanation to the person who answers the phone. Simply say something like, "I'd like to check the status of a property in foreclosure." Trustees tend to respond better when you communicate that you know exactly what you're looking for and don't want to take up a lot of their valuable time.

Be polite

Stay polite even if a trustee doesn't seem eager to respond to your query (keep in mind they are limited in the amount of information they can legally divulge). If they ask for your interest in the property, just respond that you're a third party interested in possibly purchasing the property.

Be persistent

You may be transferred to several different people or even given several different numbers to call before you find the information you need.

Note: the trustee phone number is from public records, but it might not always be the direct number to the department that handles foreclosures.

Comments

By Mspiggy37,  Tue Aug 24 2010, 06:17
I have called Bank of America foreclosure department and talked to Shirley who was very professional and helpful. She even said that I could call back the morning of the auction to see if there has been a cancellation or change in the auction so that I wouldn't make an unnecessary trip to the courthouse.
Thank you Shirley!!!
By Kevin McLaughlin,  Wed Aug 25 2010, 10:26
Here in CA, the Notice of Trustee's Sale will have contact info for the Trustee's sale line. However, they are quick to point out that the info is subject to change and if you do have interest in purchasing the proprty at the courthouse steps, they recommend going to the sale.
Be sure to know what senior liens exist, or taxes, as the winning bidder at the auction will inherit, and be obligated to pay, these.
By Sheila,  Sat Oct 23 2010, 16:44
how do i find out ,how my house was sold without me singing any contract and didnt receive a dime
By Onenehesi,  Fri Apr 15 2011, 08:54
MY NAME IS LEE, I AM TRYING TO GET ANY INFO ON A PROPERTY AT OR NEAR 1028 RUSSELL CAVE RD., LEXINGTON, KY., FOR THE PURPOSE OF POSSIBLY PURCHASING THE SAME. THE PROPERTY IS LOCATED ON THE RIGHT SIDE OF THE STREET, NEXT TO OR BETWEEN THE GREY TWO-STORY HOME AND THE APARTMENT COMPLEX, BEFORE THE THE RAILROAD CROSSING AND THE ENTRANCE TO WLEX-18 TELEVISION STUDIOS... I WOULD LIKE TO BUY THIS HOME SO I CAN HAVE A PLACE TO LIVE IN... IF ANYONE KNOWS ANYTHING ABOUT, WITH ATTACHED SHED/GARAGE, PLEASE FEEL FREE TO CONTACT ME AT MY EMAIL: ONENEHESI@GMAIL.COM, OR BY PHONE AT 859-489-4583...
THANK YOU,
LEE
By Shorty,  Thu May 26 2011, 12:42
my name is Lee and I'm trying to get info on the trustee and property at 5901 S.W. 62nd Ter, Miami, Fl. 33143.
By Hamlert Martinez Flores,  Sun Jun 26 2011, 15:54
HI, I'm trying to get some INFO on the property of Harding ct. york, pa 17403 the house Number. I will like to see this house soon is posible
By Tina Miller,  Thu Jul 28 2011, 19:54
I would like to get some info on a house in macclenny fl 32063.. 207 s 4th st
By Shrt14,  Fri Aug 5 2011, 12:36
Hi! I would like to get information on 125 Hillside Blvd. I heard that they might go on preclosure so i can have a chance to buy. Thank You.
By Nkaujhmong,  Sun Aug 21 2011, 15:43
My name is Diana and I like to get in touch with the owner of the the property on Island way of by Buford drive zip code 30519 diannamoua@yahoo.com
By Suesue,  Thu Nov 17 2011, 10:13
I would like to get contact with the owner of property on Sebastian drive, Burlingame califonia with zip code 94010. I heard that it' s in pre foreclosure so I might have a chance to view/ buy.
By lvlad60,  Sun Dec 4 2011, 15:26
I like very much your web, I'll tell to all my friends about you. I'm looking to buy a home in Hollywood or a condo in Hallandale "Meadowbrook Tower.
Thank you Livia. My email:lvlad60@yahoo.com
By Bumb Deal,  Sat Mar 24 2012, 07:55
Bank owned Foreclosures can be a real Bumb Deal for the buyer! Banks by law are not required to make any disclosures regarding the condition of the property. Believe me when I say IT IS BUYER BEWARE! A perfect example of this is the REO property located a 2138 Paseo Donito, Alpine, CA 91901. The roof leaks & needs to be replaced & there is mold & water damage on both the first & second floors due to the leaking roof. There are 2 private road maintenance agreements tied to the property. There are a number of access easements across the property. Alpine Fire is owed $4,500.00 for hazard abatement work done by them. None of this was or will be disclosed by the BANK! BUYER BEWARE!
By Cynthia,  Mon Apr 9 2012, 15:16
It's always "Buyer Be Aware" even on a regular sale property just more so on sales outside the realm of "normal sale" property. Due Diligence and you can get a mild fixer & have a nice place to live.
By Benny,  Mon Apr 23 2012, 09:45
FORECLOSURE ON 6TH STREET HICKSVILLE NY I AM INTERESTED IN PURCHASING IT WHAT STEPS DO I NEED TO MAKE?
By Ramdayal,  Mon Apr 30 2012, 07:47
I am intersted in buying # 84 át. Cherry Street san Bruno Califórnia át. Action or preforclosure. Where i get related information. The name of trustee, date of auction etc.
By Matie,  Wed Jun 6 2012, 06:11
You can get information from this site http://www.indexpost.com/
Or you can find an agent by state or region, or city, using search option here http://www.indexpost.com/agents/ he'll consult you for free
By Cybermex,  Sun Jun 17 2012, 14:36
Sorry, but this is not a free trial if you need my credit card information.
By Diana Keaton,  Fri Aug 3 2012, 19:22
Buyers, also beware of SHORT SALES! My parents and I just looked at one in Milstone Landing in Vero Beach, Fl. a very expensive community to live in. The house was actually missing the kitchen sink, the hook up for the sprinkler sys., every knob to every inside door, every cabinet knob, all switches, all chandaliers, all ceiling fans, the intercom system, a screen door, all appliances and the hook ups and a wall was kicked in. That's what I can remember right off the top of my head anyway. You should actually beware anytime you make a "big" purchase. Diana K.
By Robert,  Mon Sep 3 2012, 21:09
Hi my name is Robert, are you interest in Investing into Real Estate? I am a new investor and wholesaler to the San Diego area and wanting to talk to you about Investing in Real Estate. I am working on building a network of buyers i can work with. If i found you a deal that worked for you,would you mind working with me on closing the deal?
I know this is a little out there, but being a start up company I need some power players on my team. Please feel free to contact me. Thank you for your time
Robert
c2cproperties1@gmail.com
By Ltawney,  Fri Sep 21 2012, 20:44
YOU NEED TO TAKE THE PICTURE OF THE HOUSE ON NORTH KENOVA RD IN SOUTH POINT OHIO OFF THIS WEBSITE AND PUT THE RIGHT PROPERTY ON AS BEING FORCLOSED. YOU IDIOTS YOU HAVE MY HOUSE ON THERE. MY HOUSE IS NOT IN FORECLOSUER
By Barginseeker,  Wed Nov 7 2012, 04:59
Terranova in Winter Haven, FL. Lots of vacant homes. Lots of foreclosures. I live near there and I would not buy a house there if they were 15 cents in Chinese money. Look before you leap.
By alvarezamy1990,  Mon Feb 25 2013, 02:29
HI MY NAME IS AMY. IM CURRENTLY SEEKING TO BUY A HOUSE. IM ON A EXTRA HARD BUDGET BUT I KNOW I CAN FIND SOMETHING THAT FITS ME. ANY PROFESSIONAL AND TRUST WORTHY REALTOR WHO CAN REALLY HELP ME EMAIL ME AT alvarezamy1990@gmail.com
By berryp,  Wed Mar 6 2013, 07:09
YOU NEED TO TAKE YOUR AERIAL PICTURE OF THE HOUSE ON POND ST. IN SHARON MA OFF THIS WEBSITE AND PUT THE RIGHT PROPERTY ON AS BEING FORECLOSED. YOU ARE INCREDIBLY SLOPPY WITH YOUR DATA, JUST PROVIDING A PHOTO OF THE END OF POND STREET INSTEAD OF THE CORRECT PROPERTY. MY HOUSE IS NOT IN FORECLOSURE AND IS NOT EVEN ON POND STREET.
By Kathi,  Thu Mar 7 2013, 18:16
What happens if the true owner, who happens to be a heir to the estatae, shows up at the auction to take ownership of the property (held in a trust)?
By Peach,  Wed Mar 20 2013, 15:13
would love to know what is going on with the home @ 200 south fourth st rittman ohio 44270 ; was sold in auction july 11 2012 ; midfirst bank bought it ; we have family members that r interested in buying ; tu n have a great day
By katy12312010,  Fri Mar 22 2013, 10:08
how valid is this page? seems alot of people are upset and claim thier is bogus info .... I do have a question ... We have a situation we have been waiting here in New york for the bank to forclose on my fiancees house and soon to be x 's house for three years now...but she is squatting it in as far as we are concerned and has not paid a payment and living off the state ever since. he was caught up the day he left ...How can they not evict her or take it away it was purchased before they were married in her maiden name in another state- they were married for 6 months only and he left im not sure how long he lived there before leaving totally so laws about kids tied some stuff up and kids hes now has total custody but jeesh she has destroyed this house and his credit and now the house isnt even worth what hes paid in interest.... holes mold leakes ect..... let the bank take it ...she tried to refinace and sign his name she she asked him to go over and sign paper work at lawyers officer court was march first we havent heard a word....
By mnsmbensink,  Fri Apr 12 2013, 16:56
i need to talk to someone in the erie pa area about a bank owned property how do i get in contact with someone with out giving all my info out
By kmfisher7,  Mon May 20 2013, 08:52
Any realator can show you a home if it has been forclosed on. It cannot be in the process of being foreclosed, but if the foreclosure process has been completed, call your favorite realator and he/she will be able to find out which bank or institution owns it and the key box number and show you the home. There are no special people though some companies want you to think there are.
By sandraangelozzi,  Sun Jun 23 2013, 08:21
I own 3 units in Miami andI,m interested in acquiring any auction forec losure bank owned or REO properties in 2301 collins building.in miami 33139 It seems there is so many properties that r in difficulty yet seems i can
By chickbooth1,  Mon Jul 8 2013, 18:05
I need to speak to someone about the home on the corner of 6th St. and Highway 98 in Mexico Beach, Florida. I wil be visiting this site on the 11th of July, 2013. My name is Debbie Booth and my number is 229-776-0424. Please call after 4 p.m.
By chickbooth1,  Mon Jul 8 2013, 18:09
I am interested in the property on the corner of 6th and Highway 98 in Mexico Beach, Florida. My name is Debbie Booth and my number is 229-776-0424. I will be visiting this site on July, 11, 2013. Please call after 4 p.m. or email at chickbooth1@netzero.net.

Thank you,
Debbie Booth
By Sadlerkathy,  Thu Aug 1 2013, 20:55
I Would. Like info on house at 1124 Colvin st ft worth,tx 76104
By Joel Gonzalez,  Mon Aug 5 2013, 21:25
estoy interesado pero no domino el ingles como obtengo informacion gracias
By hifsa_rashid,  Sat Oct 5 2013, 18:43
hy I am trying to get some information for the house preforeclosure at 203 thomas st highpoint NC 27263 and 830 Hopewell st 27263
By hifsa_rashid,  Sat Oct 5 2013, 18:44
plz give me any information!
By madhuri_a10,  Sun Dec 29 2013, 19:01
Trying to get a foreclosure or short sale house in Jericho, NY. Plz help

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Pre-foreclosure is a crucial time in the foreclosure process. It is during this period that investors can typically make the largest profits and can negotiate a deal that may be favorable for all parties involved including the buyer, homeowner, and lender. ...

By RealtyTrac | 56 Comments

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