This week we’re highlighting Ryan Shaughnessy, who is a Real Estate Broker/Attorney of Prea Signature Realty in Saint Louis, MO. In a recent blog, Ryan shared his Trulia Customer Service experience:
“…I explained my frustration with Trulia.com regarding one of our listings appearing on their site with with links directing prospects to our competitors for information on the property. The blog post was sent to Twitter via ActiveRain. Similar to Ms. Hunt, I had contacted customer service only to receive a generic reply indicating that a work order was being opened. However, Rudy of ActiveRain and Trulia fame saw the post on Twitter, read the blog post on ActiveRain, and rolled up his sleeves and dove right in. The issue was resolved in 24 hours. Again, it was an excellent example of customer service. Although I didn’t get flowers, chocolates or dog toys like Ms. Hunt, I did get great customer service. Similar to Ms. Hunt, I am a satisfied customer and will go out of my way to encourage our agents to use Trulia for their listings.”
Ryan, don’t forget to claim your Trulia Vanity URL. Thus far, we’ve had over 1,500 real estate professionals claim theirs.
We were happy to help you and thanks again for sharing your Trulia Customer Service experience with everyone. We’re always here for you.1 comment
Here’s her testimonial:
“I started on Trulia Voices in December 2007. I have learned so much from reading other agents and professional’s posts. But in addition I have been able to track 4 sales this summer directly to my activity on Trulia. I signed up for Trulia Pro in December 2008. Looking forward to continuing my networking via Trulia.”
Congrats Karen! And thanks for sharing your testimonial with us. It’s always great hearing success stories from our Trulia Voices real estate community members.
BTW – We love your new personalized Trulia Profile Vanity URL0 comments
Here’s what Arn had to say in response to the recent blog post by our CEO, Pete Flint: “Did we just pass the tipping point in online real estate?”
“My interactions and experience with Trulia have been fabulous. I have always felt welcomed by Trulia – Trulia and I were never in competition. Trulia wants to make the consumer experience the best it can possibly be and Trulia realizes real estate agents are an important part of the process. I recognize that Trulia can help my business and it helps thousands of consumers. I have been to Trulia’s office in SF as part of a realtor focus group and I felt their people were interested in what we had to say. So congrats to Trulia – I feel we are partners.”
Arn, we understand it hasn’t always been an easy ride and we appreciate the faith you’ve put in Trulia to help support you. Thank you!0 comments
Happy Holidays everyone! This week we’re highlighting Heidi Engel, who is a Broker/Realtor from RE/MAX Suburban in Mt Prospect, IL. As a Trulia Pro member, Heidi gets exclusive access to our Client Listing Reports- letting her send detailed property listing reports with recent updates to her clients. This is a great way real estate agents can show clients they are creating maximum exposure for their listings by using Trulia.
Here’s what she has to say about our Client Listing Reports:
Thanks for sharing your enthusiasm for Client Listing Reports Heidi!0 comments
Each week we’ll be featuring new testimonials from real estate professionals on Trulia. So if you have a testimonial you’d like to share with us, we’d love to hear from you.
This week we’re happy to highlight Scott Godzyk from the Godzyk Realty Group in New Hampshire. Scott has been a Trulia Pro since September and is an active Trulia Voices community member having provided 2081 answers and 41 Best Answers thus far. He is currently one of our Top 3 Voices contributors.
Check out Scott’s testimonial on this Trulia Voices question – he was the first to answer:
“I sure do. by answering questions people have been drawn to my web site and I have received more exposure for myself and my listings. I have 2 recent buyers who were surfing on Trulia and clicked on my link. One purchased one of my listings and the second we are looking for homes currently. In addition by listing my homes here as well, I have been able to increase my exposure to potential buyers. The stats are very helpful as I can forward them to my sellers and use in my marketing. The whole key in answering questions is to provide a personal answer and try not to advertise yourself or your properties in the question and answer area. I hope this helps.”
Thanks for being a great member of the Trulia Voices community Scott!0 comments