A reader recently asked how to file a complaint with a realtor, I gave them the information, but also added a disclaimer that they should speak with other real estate professionals and make sure any bad behavior from your realtor warrants complaint.
Have an of the Trulia Realtors out there ever had a complaint filed agianst them? What was the result? How did it affect your business?
A: If youâ€™ve had an unpleasant experience with either a listing agent or a buyerâ€™s agent, you should first contact the managing broker or owner of the firm and schedule an appointment to discuss the situation. You should calmly discuss the problem and ask the broker to resolve it for you, either by bringing in the agent so everyone can air their grievance or by speaking directly to the agent on your behalf.
If that doesnâ€™t solve the problem and you have a legitimate grievance, you can file complaints with the National Association of Realtors (if the agent is a member) and local and state association of realtors. The governmental department in your state that regulates real estate agents and real estate brokers may allow you to file a complaint against the agent with that office. You can go online to the Better Business Bureau and file a complaint there as well.
While it may help you feel better to file a complaint, itâ€™s unlikely that your agent will lose his or her license because of it. I suppose if the behavior was egregious, your state may take some disciplinary action.
But before you go down the war path with the agent, itâ€™s worthwhile first trying to talk to the person that supervises that agent in the local office or regional office for that agency and then move up the chain of command to the owner if you do not feel your concern has been addressed property.