Keller Williams Realty Ranked "Highest in
Customer Satisfaction Among Home Buyer and Seller Segments" by J.D.
Power and Associates
AUSTIN, TEXAS (August 16, 2012) â€” According to the J.D. Power and Associates 2012 Home Buyer/Seller Satisfaction StudySM
released yesterday, Keller Williams Realty, Inc. ranks highest in
customer satisfaction in both the homebuyer and home seller segments.
Keller Williams Realty, Inc. achieved the highest scores in all measured
factors across both segments, receiving the highest JDPower.com Power
Circle RatingSM among its competitors overall.
are so proud to have our associates be recognized once again for
leading the industry with the influence and reputations they have in
their local communities. They continually demonstrate not only their
level of talent, but their commitment to serving our communities with
the utmost integrity and highest level of service," Mark Willis, CEO of
Keller Williams Realty, Inc., stated. â€œCongratulations to all Keller
Williams Realty associates. They have certainly earned this prestigious
The fifth annual J.D. Power and
Associates study measures customer satisfaction with the largest
national real estate companies within the home buyer and seller
segments. Scores are determined by examining three factors of the
home-buying experience: agent/salesperson; office; and variety of
additional services. For the home-selling segment, agent/salesperson;
marketing; office; and variety of additional services are examined.
Power and Associates stated, â€œ[The uncertain economic times] present a
challenge for the real estate companies to really work closely with the
customers and really hold their hand through the entire process to make
them feel more comfortable in the decisions. Keller Williams has set
itself apart by performing high in all the areas that are most important
to customers specifically with the agent, the offices, and the services
that they provide."
â€œOur agents go above and
beyond to help their clients at one of the most personal times in their
lives â€“ when they are buying or selling a home. We are incredibly
honored and humbled that our associates have been recognized yet again
for their incredible levels of service," says Mary Tennant, President of
Keller Williams Realty, Inc.
Keller Williams received the highest numerical score among full service
real estate firms for home buyers and home sellers in the proprietary
J.D. Power and Associates 2012 Home Buyer/Seller StudySM.Â Study
based on 2,994 total evaluations measuring five firms and measures
opinions of individuals who bought or sold a home between March 2011 and
April 2012.Â Proprietary study results are based on experiences and
perceptions of consumers surveyed March-May 2012. Your experiences may
vary. Visit jdpower.com
About Keller Williams Realty, Inc.:
in 1983, Keller Williams Realty, Inc. is the second-largest real estate
franchise operation in the United States, with 675 offices and almost
77,000 associates across the globe.Â The company, which began franchising
in 1990, has an agent-centric culture that emphasizes access to
leading-edge education and promotes an economic model that rewards
associates as stakeholders and partners. The company also provides
specialized agents in luxury homes and commercial real estate
properties. For more information, or to search for homes for sale, visit
Keller Williams Realty online at (www.kw.com). Information about Keller Williams Realtyâ€™s international expansion can be found at (www.kwworldwide.com).