I work as a Realtor in Jupiter, Florida. It's one of the most beautiful cities I know of. You have this beautiful body of water which is our Inter-coastal waterway. This picture, I took is from our own, Historic Jupiter Lighthouse.Â My partners, happen to be my family members and we are in a business, that can be likeÂ being on a wave runner. It definitely has it's ups and downs. One minute you can be working with people that make it very easy to be around and all this beauty becomes even more so. The next minute who knows.One things for sure, when you meetÂ the Buyer(s) make sureÂ you go overÂ everything that can happen while looking for a home. You explain all the possibilities of finding the home right away, multiple offers, other agents cards that have shown the house and having the right terms etc.You go over absolutely everything you can think of, before you take them out that door and put them in your car, to look for a home. You pass this beautiful Inter-coastal site and just know it's going to be the perfect day.
You are at the first house and right off the bat, you find them just what they're looking for, so you think. They even went in and said, "this is it!" They walked out and can't stop talking about everywhere their furniture could go etc. etc. etc. You say, "are you ready to write up the home?" They look at you and say, "we need to look at the other homes first, what if there's something better? Besides, you only showed us one house." WHAT? I say, "you just found the home you want and I can honestly say you probably won't find another house just like it. We can look all day and how would you feel if that house sells?"
They say, "we're not worried about that in this market." I say in a very friendly voice, "it doesn't matter what market, remember we spoke about how there can always be multiple offers, in a good or a down market." They say, "we don't care" but the whole time you are showing them what do you think they are doing? You guessed it, they're comparing the next few houses to the one they saw first.
You decide to try again and say, "are you sure you don't want to do something with the first house?" Suddenly, that warm feeling, you had when you first met this couple becomes compromised because you have questioned their decision. They proceed to tell you in a stern tone of voice, "you are just wanting toÂ write something up." I really don't know why this happens, or why people go to that place but as a professional, I let them know that couldn't be further from the truth. My job is to find them the home of their dreams and I know they wanted that house they walked out of. No matter what I say, at this point, they have made up their minds they are going to continue to look. I feel like the wounded enemy all of a sudden.
They aren't finding anything all day long that even looks like the home they found so you finally say, "let's call and make sure the first house you saw is still available?" They finally agree to have you make the call but they can't believe you said, to see if it's still available.They look at you like you have three heads. They saw the other cards at that house they walked in but for some reason, refuse to think, someone else would love it as much as they do. This is something you went over at the beginning upon first meeting. Remember, multiple offers. I call and guess what? You guessed it, the house is under contract.They find that impossible to believe even with what you told them.They are looking at you and are angry because it SOLD.
Now, I am not that kind of person going to that place of I told you so.Â I say, "we will find you another home that you will like as much, if not more." Why? You want to find these people a place to call home. You are a true professional and that is your job. All the words won't make it any better, for them, as they lost the home they wanted but they accept what you say. Why, you say? You are sincere and not making them feel bad about what happened. This is only one of the challenges you will face as a Realtor. Just remember, no matter what you do or say, a person is going to do what they want no matter what you have to say. Be kind and show you are there as their guide to help them see everything that comes available and let them know you will not give up. They look at you and usually say, "we don't know why we didn't move on that house, other than it just seemed to all happen too fast."
Not allÂ your clients and customers, are going to do this to you, in Real Estate. Some will write up that house right away. No matter how you wrap your mind around what happened, you know you did everything you could to get them the house, and can't blame yourself. Just remember, anything can happen.