
We all know how important home staging is if you’re trying to sell a home. It’s equally important when you’re buying real estate for exactly the same reasons. Just like a person you meet on a blind date, staging is all about highlighting assets and deflecting your attention from any flaws. As a buyer, you have to learn to look past the staging and see what lies underneath.
That’s not as easy as it sounds because clever staging can be hypnotic. I once had a client who called this the "vortex of cute." If you hear yourself oohing and aahing over wall hangings or a fabulous sectional, watch out! Even if you’re buying a furnished home, which is rarely the case, you're focusing on the wrong thing.
Understanding hypnotic staging techniques will help you break their spells. Here are five of the most common, along with corresponding tips that will help snap you back to reality so that you can really see what you’re buying.
Hypnotic Staging See-Through #1: Tiny Furniture. I’m sure that you’ve gone through your closet at one time or another to put together an outfit that made you look smaller than you are (fine, then – I’ll speak for myself!). Well, house staging aims to accomplish the exact opposite. By opting for very small furniture, rooms can be made to appear much larger than they really are.
That can be a problem if those rooms don’t accommodate your lifestyle.
I’m not recommending you turn away from a potential home just because it won’t fit your Nana’s custom-made-for-her-13-kids-and-their-spouses dining room table. But if the 'kids bedroom" won’t fit a standard-sized bed and dresser, or you’d have to be the size of a Barbie doll to fit on the chaise lounge that the living room is sized to fit, you’ve got a problem.
Should you fall in love with a place that's heavily staged with tiny furniture, bring measurements of your furniture and a tape measure on your second look to make sure they’ll actually, comfortably fit.
Hypnotic Staging See-Through #2: Camoflauge and Cover-Ups. Just like baked cookies can make a house smell homey, gauzy wall and window coverings and soft music can make it seem positively dreamy. Downside: they can also camouflage a whole lot of nastiness. Don’t be fooled: investigate. You need to know what the natural light and sounds will be like after the gauze is gone, so ask for the music to be turned off and throw open the curtains. Then look outside the various windows to see what’s out there – I’ve seen power poles, neighbors’ patchwork roof repairs and even, once, a backyard dog fighting ring, obscured by gorgeous window coverings.
Speaking of looking, make sure you draw back any and all coverings, and open all closet and cupboard doors. I know a homeowner who only found out after she had purchased her home that the built-in microwave was powered by an extension cord. She hadn’t wanted to snoop, so (much to her electrician’s subsequent delight) she simply didn’t check behind door #17.
Hypnotic Staging See-Through #3: Activity Props You’ll Never Use. Don’t you just feel all warm and fuzzy when you walk into a room with a lovely crib and a baby mobile? See a room with well-organized shelving and a craft table and you immediately imagine yourself scrapbooking or quilting. Yoga mats and meditation pillows almost make you want to find your mantra, but also make a room seem more serene than it will ever feel when you actually live there (considering you’ve never said a single ‘om’.)
Come on, now - this is you we’re talking about. Unless you have—or plan to have—a baby or already do crafts or meditate, you need a home that will fit your lifestyle, your needs and your wish list. So when you feel yourself being swayed, just make a list of the activities you actually do in your current home and want to do in your new one, and pay attention to whether a given prospective property actually has space for those items. (I’ve heard that stamp collecting can take up almost as much space as cultivating orchids – who knew?!)
Hypnotic Staging See-Through #4: Any item that seems to be there strictly for appearances. Décor can often hide or diminish the appearance of flaws that seem like small potatoes in light of the overall fabulosity of the place, but can actually prove expensive to change. So check for items that seem like they might have been put in just for looks—including curtains, rugs, paintings and doorways with no doors on them—and then don your sleuthing hat to figure out what flaws they might be concealing. Water stains and wall cracks can be covered up (sometimes intentionally, sometimes not) by area rugs and wall hangings, and wonky floor plans can be staged as more open by taking the doors off their hinges.
Hypnotic Staging See-Through #5: Neighborhood staging. Before you get off investigative mode, you’ll also want to check out the neighborhood. Not the staged neighborhood -- the real thing, warts and cars on the lawn and screaming schoolkids and all. I've actually seen neighbors move their cars and refrain from their normal (noisy) activities when there’s an open house on the block. Even without that kind of intentional neighborhood staging, most open houses are held on a relatively calm days of the week and times of day, when traffic is light and noise is low.
To get the real scoop, make sure to visit the house at different times of day and on different days of the week in order to determine what the noise levels are like at evenings and weekend. You also want to make a point of showing up at the hours you’ll normally be coming and going, so you can check to see how easy it is to get in and out of the driveway vis-a-vis traffic and what the noise levels are like at evenings and weekend.
Agents: What staging see-throughs have you developed over the years?
Buyers and Sellers: What about you? What staging techniques have you found to be powerful – or pitiful?
P.S. - You should follow Trulia and Tara on Facebook!
Comments
There are, however, bad apples in every basket - so sellers and Realtors should investigate home stagers before they hire.
Just as there are top Realtors, there are top Home Stagers. I am proud to be in this category.
Joan Inglis, ASPM®
http://www.CarolinaSpaces.com
Buyers should work a responsible and educated Realtor. Make sure you do your due diligence and get all of your inspections done. Your Realtor should be able to help point out the flaws of the house. And getting all of your inspections done will help with estimating costs. Make sure you use a reputable company for your inspections.
And to reply to Sara above: I most definitely urge my buyers to take along a tape measure, a camera (to use in vacant homes), and to use the MLS printout I give them to take notes on. I also suggest that they already have notes with their own furniture measurements so they can determine if the furniture will fit into various rooms (easier than trying to walk the "maybe" dimensions of a large sofa and/or king-size bed, which I have seen them do).
Excellent article, by the way!
Too often the Buyer has short sightedness when looking at what exists. Do you job in painting a picture and pointing out the attributes of the room, yard or overall layout of the house. Sometimes it takes a bit of imagination and energy but whey the Buyer sees the possibilities, you have a sale!
Seriously, the National Association of Exclusive Buyer Agents did a member survey a couple years ago and came up with some interesting angles on a buyer's view of staging. It was called "How to not get tricked by staging - and potentially save $5,645 when you buy your home " It is still available at my office website at:
http:/buyersagentannarbor.com/reports/200708142151StagingReport.pdf
Sarah Rummage
http://www.NashvilleRTeam.com
My experience is that buyers see what they see. The ugliness of a house comes to light real fast with a home inspection and that is not the stager's role to do home inspections. As far as even thinking about covering up bad flooring I won't do it! Neither do I shine a spot light on it. That is the seller's responsibility (and the Realtor's) to disclose and the buyer to use a bargaining item during negotiation.
Staging is more like get ready for Sunday dinner company. You decide it's time to get ready and clean and polish the dining room table and set the table with the good china. This approach is not ordinarily not considered hypnotic, just good taste.
Add a few color coordinated bath towels, rugs, flower vases and a corner setting of table and chairs for warmth. Trying to 'make' a house look occupied but not lived in is fake to me and buyers laugh at the cardboard big screen TV that isn't fooling anyone. The realistic approach is more believable and allows the buyer to see the condition of the floors/walls as well as room sizes. All buyers I have assisted envision their furniture fitting or not into the space available. If not a
handy tape measure is more accurate than another article of furniture they will never see again.
When I asked to see the same exact model that was just finished just down the street but wasn't all glitzed up... the sales agent looked shocked. I told him how was I suppose to get a real feel for the place unless I saw it stripped of all the decorator touches like beautiful furniture and wallcoverings. He didn't like my idea one bit.
From my perspective "staging" merely 'suggests" the possibility of what could be, when it presently is absent (i.e. an empty area 'could be' a great little office etc.). It is NOT to hide or deceive, but help buyers imagine, as many people are simply NOT VISUAL and only see what is in front of them! I've had people not want to buy a home because a wall was painted a certain color - this is ridiculous! and proves the need for realistic/honest staging - so those not visually inclined can 'see' the potential. SO many people pay way more than they should for someone else's renovation.....when a home without it (but a great 'footprint) is undervalued.
There are a lot of 'smoke and mirrors' out there in staging - but that's the buyer and buyer's agents responsiblity - all the homeowner is doing is putting their best foor forward. Example, a kitchen can have 50 year old cabinets, now painted white with 'today' pulls, a stainless applicance or two and walls painted a 'today' color, while everything is old and falling apart, but it can "look" new and renovated. Examine what you are buying and be realistic. Dont' just 'fall' for the 'look', although if you buy the 'look' you can recreate it yourself, just understand, it is NOT the renovated kitchen you might think it is.....knowedge is power, don't put down the listing agent, homeowner or stager, LOOK to your buyer agent, to TELL YOU THE TRUTH! about what you are responding to! and learn to be an educated consumer!
Well, I've been to The White House and the Secret Service would not permit us to take pictures of THAT house, but other than that, I can't imagine that a person who hopes I will buy their house would be afraid I might take pictures. You simply do not need permission to take pictures of a house that you are considering buying.
As a home stager, I laughed just a little when I saw the headline. If people could look past staging, then couldn’t they just as easily look past clutter? And if they can look past clutter, why do we need to stage? ;-)
Seriously, my first goal when staging a house is to make it move-in ready. Sometimes that’s all you can do - fix anything that is broken, downplay the unattractive, and make sure the home does not come across as needing a lot of work. And at the same time help home buyers make an emotional connection to the home so they will want to stay and look under the rug, behind the curtains – really see the house.
A staged home should come across as warm, inviting and spacious. I know I have not done my job, if it just looks staged. http://www.atwellstagedhome.com/
I never use tiny furniture - not even sure what that is - nor have I heard of anyone using this "trick" nor is it taught in any home staging training. Rooms actually appear smaller when they are empty. Even I have to pull out my tape measure to see if a queen size bed will fit in a bedroom. That's why it's important to furnish vacant listings.
Also, rooms need to be defined for the buyer. Is this an office, a bedroom, a dining nook? What is it? Staging helps with that.
Also, as mentioned by Ilaria, staging is also about the condition of the property. Professional stagers always tell the homeowner to paint, clean, make repairs, update lighting fixtures etc. so buyers don't feel like they have projects ahead of them and therefore offer a lower amount of money, or worse, turn around and walk out the door.
I do tell home sellers that we don't want a buyer to walk in a room and immediately see the bad view, so let's put up some sheers so that the buyer can focus on the space instead. But a buyer would have to be an idiot not to eventually peel back the curtains to see what the view actually is!
And what's wrong with imagining yourself doing yoga in a room set up to do this activity? Perhaps their current home is too small for such a special room, but they've always wanted it. Why not show them the potential of the home?
Every home, including those NOT staged, has artwork, curtains and area rugs. Should homeowners selling their homes remove them?
Buyers should do their homework before making an offer, and of course have a home inspection. But to tell them that staging is all a bunch of tricks that will fool them into making an offer, is doing everyone involved in the sale (buyer, seller, agent) a disservice.
Get real people, this is how homeowners could lose their silver, or Mona Lisa and you are now involved in the "plot." Do you want to stay in business, lose your license, or go to jail, directly to jail and do not collect your $200.
I'm not a realtor. I've purchased multiple homes in my adult life and our most recent purchase was made after seeing a lot of empty homes - and I mean empty. I didn't have a problem looking at empty homes and my realtor had no problem discussing them, pointing out good features, possible problems and always offered good critical assessments. Isn't that the realtor's job? I remember my first house hunt right out of college. My realtor told me "never pay for fresh paint on the walls". That used to be the staging trick, and luckily my realtor put me wise because he was looking out for me. What good is staging if we're supposed to look past it for the flaws it's meant to disguise? It makes no sense.
Our prior home is for sale in Ojai, CA with our realtor coming by to do the listing this weekend. If she recommends staging (the home is empty) she's going to have to come with some hard facts to justify the money it costs. My research has shown that the only people in favor of staging seem to be those who do it or those who have schools that teach how to do it.
I would welcome any links to INDEPENDENT research that supports the 3% increase in selling price - a claim I have seen all over the web. Anyone have links to that kind of research?
If a buyer falls in love with a home it is not because they were fooled into it as the article suggest.. Cause the home was stage or decorated... A staged or decorated home looks better than a blank slate. Why do you think builders stage/decorate the model homes? Ding, Ding, Ding cause they sell faster.
As to photos, I don't understand all the angst, if someone is THAT crooked, and KNOWS what to take pictures of, WHY would they take pictures at all? And someone who would forbid a ruler. Well, good luck on your NEXT client,
Lastly, the comments about a "good home inspector would have caught..." Well, yes, 1 of 3 home inspectors I have hired have caught things beyond what I had "caught". This AFTER I had paid them all about $500 on average. Should I just carry an inspector in my wallet, and pay him $500 for each house I walk into?
Keep it up ya'll. One day, far from know it seems, you may honestly ask yourselves,"I wonder why my sales are dropping relative to peers?"
Enjoyed your writing style!!!!
Good tips also!
I hear a lot of people saying that buyers should be able to look beyond what is in front of them but this is not a reality. Ten years ago significantly more people could see a home's potential regardless of its condition and how it was presented. This number has dropped to only 10% of the population which can see beyond what is in front of them. That means a whopping 90% NEED staging in order to see a home's value. Don't get upset at stagers for this stat - its the new generation of buyers who are determining what a seller has to do before the house will sell at its full value. We call this model home mentality (http://decoratingdivas.wordpress.com/2011/03/09/model-home-mentality/).
If the stager you consult with advises to hide stains with rugs or holes in the wall with pictures - RUN not walk - away and find a professional who will enhance the home, not hide the problems.
Ridiculous article title and theory. As has been stated, buyers are not stupid, and to insult them with intentional trickery will be the death of that Home Stagers' business.
Me: And, wondering what the buyer is hiding, I would turn on my heels and run as fast as I could.
Janet & Graham Ford wrote: "Get real people, this is how homeowners could lose their silver, or Mona Lisa and you are now involved in the "plot.""
Now there's a common problem. Mona Lisas in plain view! No, I think a person seriously concerned about theft would know that I could just as easily steal it after seeing it and that doesn't require pictures. I didn't say anyting about posting it online.
I have never asked permission, just started snapping pictures. If asked to stop I would not and would laugh and wait for the police if they were called. There are no laws against it any state I know of, but if you know differently, please be specific about which state or states.
When I am looking for a house, I look to see if it will fill my lifestyle and needs. I don’t know how many properties I have viewed that did not display a television before flat panel TVs became the norm. I think the area where people make the biggest mistakes is foregoing properties that don’t have the latest granite countertops or other silly cosmetic item. The room space and layout is 10x more important than the countertop. You can always change the countertop in the future for a minimal cost. You cannot however easily change a room layout or neighborhood.
Overall this was a great, tip of the iceberg article.
Please, where was your property inspection report? Did she even get one?
Thanks to all the ASPs that responded to this article. Buyer beware, hire the best!!!
I'm a homeowner and am always going to open houses to check out our own neighborhood as well as others nearby. I'm not in the market presently, but want to keep my finger on the direction it's going in; and also get some tips on renovating and decorating my own home. Some "staging" is blatantly obvious with cliched deco (or Tuscan) prints and silk orchids in every nook; and other staging jobs are so well done that you can't be sure if there is just a very creative homeowner living there. I appreciate good staging and find that the really high-end stagers often leave their cards.
As for whether there is actually someone living there, usually a quick look at the closets will tell you the age, gender and number of occupants. When a house is empty, it not only doesn't show well and looks paradoxically "smaller," but it clues you that the owner (or estate) is too cheap to shell out for a little staging. That could mean a foreclosure - a possibly good deal; a family that's moved far away with their furnishings and are "motivated" - also a good deal; or it could mean an intransigent seller who has overpriced the home and wants to haggle over every penny.
There are sites (perhaps this one) that tell you how long a house has been on the market - though that can be deceiving because a house can finish its contract and then go on the market again under another MLS number. By constantly checking the listings, you become aware of which houses - and neighborhoods - are languishing. As a potential buyer, it's not always possible to know the reason - e.g. offers can fall through due to water or termite issues and you just can't know that a priori. But a little research can discover a lot. I once found out that a seller had moved to another city almost a year before, had gotten a promotion and was expecting a baby - talk about motivated! Had I wanted that house, I think I could have gotten it in a slam dunk.
Nevertheless, we ended up with a well-built, poorly designed new home. We just did not see the two tiny bedrooms or MB bath, equally small..
Still we loved the home for decades.
Big negative now when buyers
say they want SMALL and keep looking for BIGGER.
things
Oh well, live and learn...
When I was a "buyers' agent," I was the one that came prepared with a camera, tape measure, flashlight, plug-in circuit/polarity tester and I was the one who asked the pointed questions on behalf of my client. Unfortunately, many Realtors (in fact ALL of the Realtors I worked with when I was a Buyer), fail to put themselves in the Buyers' positions and they simply want to make the commission and move on to the next client.
As for "Staging?" . . . I am all for it! When trying to sell my home with a Realtor, not only was I present at the open houses, but provided a hot, dark Ghiridelli chocolate fountain with fresh fruit and made sure every potential Buyer and "Lookieloo" enjoyed some. Of course my Realtor "ran the show" and gave tours, but at the same time, I was available to immediately answer any questions about the house's history & structure & quality, hidden amenities, the character of the neighbors, and any other less obvious selling points that came up in casual conversation. The result? Three full-priced offers!
Secondly, as a professional Stager, I point out needed repairs or fixes that should be done in lieu of or before staging, good Realtors and Stagers do this. I stress this in my consultations...no amount of staging trumps a clean home in good repair AND that is priced correctly.
Reputable Stagers are not in the deception business as many like to claim. And as for the one comment here that freshly painted walls were pointed out to them as a "trick"....I don't know too many buyers that want to take on painting projects upon moving in unless they are designers or die hard do it yourself types.
Overall I view this as a silly and uninformed article.
Try this http://accentingspaces.com/post/2100321/selling-do-your-homework
AccentPositives Home Staging
Corona, CA
The best tip I have for realtors and sellers when selling a home is that the sellers shouldn't be in the home when it shows. So many times I show homes and the sellers stay in the house, to offer comments, suggestions, highlight the best features. Each buyer, however, sees something different in the house, and what a seller may highlight as a plus, the buyer may see as a negative.
Thank you for the article!
Is Tara a buyer's agent only? Has she never represented a seller? Has she never taken on a client whose home was a filthy, cluttered, smelly mess with wall to wall outdated furniture and hideous wallpaper. Would she advise that client to leave things just as they are as not to appear 'deceptive'?
I agree totally and completely that buyers should investigate every nook and cranny before making such a huge purchase, but those who make the nooks and crannies look and feel their best are not attempting to deceive.
Of course the seller wants to sell his home for as much as possible, and of course the buyer wants to pay as little as possible. That's true of ANY transaction, real estate or otherwise!
The claims about home staging made here are absurd as already illustrated by the many comments from experienced home stagers who reached out to better educate your readers. You also do a disservice to real estate buyers who you've portrayed as especially gullible.
The problem with most sales people is they fail when it comes to showing the positives as opposed to the negatives. A very experienced professional can help make decisions for the client and not just show a product. There is so much more to selling a home than the immediate surroundings. Potential has to be introduced as a selling factor.
I wonder if the author of this article has ever advised her seller client to keep the clutter, the smelly cat box, the cracks in the ceilings, out in plain sight so buyers "won't be fooled" . I also wonder if the author has been guilty of advising her clients to lower their prices when a little de-cluttering would show the home in a more positive light - thereby getting the home sold faster, for close to asking price (and sometimes higher) and as a result putting a higher commission in her pocket.
For a real estate agent to try to devalue and discredit the benefit and very real proven results of Home Staging is an example of cutting one's nose off to spite one's face.
Would the author anymore buy a car that still had the personal remnant of its last owner in it? All the discarded rubbish on the floorboards of both front and back seats, the dirt and grime that builds up, the 70 pine tree air fresheners hanging on the rear view mirror? I doubt it. Home Staging is much like selling a car. You have to tend to the details before you can present it in its best light.
Home staging is the act of detailing a home so that it is shown in its best light. It's aim is to create space and play up the architectural features of the home. Suggesting that Home Staging is nothing more than a magic trick is not merely insulting, it is patently false.
Frankly, I've never run into - nor have I ever heard tell of colluding with the neighbors to "neighborhood stage". It is no skin of the neighbors back whether the home sells or not. People are too busy with their own lives to pay that much attention.
I've also never run into "using tiny furniture". I wonder if the author has watched "Alice in Wonderland" one too many times.
I don't feel the author has created a common enemy, however. I feel that all the author accomplished was to broadcast to the public that she could use a bit more education in her career. Anyone who would discredit the very professional industry that helps to put money in her pocket sooner rather than later is one who needs to pay closer attention to her profession's educational resources.