Q.Â Â My maintenance manager is concerned that his tech has been scheduled to perform a repair when the teenage daughter is in the apartment alone. Is this a legitimate concern? The mother has set up the appointment so why shouldnâ€™t we accommodate?
Answer.Â You should have written policies that outline the conditions under which you will enter an apartment for both an emergency and non-emergency repair. These policies should be communicated and uniformly be applied on a consistent basis. There are good reasons to not be alone in an apartment with a minor. An accusation initiated from a minor is a difficult problem to unwind and promotes negative messages to everyone on the team regardless of the outcome. A teenager might communicate to the outside world via a smart phone in an attempt to cope with boredom or have some â€œfunâ€ that can cause unnecessary drama.
Q.Â Â What if the maintenance tech arrives at the apartment and is greeted by several minors at home unsupervised?AnswerÂ While this situation doesnâ€™t present the same problems as the first it raises other issues such as whether the gathering and/or the behavior of these minors is known and/or condoned by adults. Any improprieties that could happen in this circumstance are not the work environment to perform a repair. Instead contact the resident and explain why the repair cannot be made unless an adult is present or no one is in the apartment and you have permission to enter.Â Â