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Michael Cheng, MBA, FINRA Investment Advisor's Blog

By Michael Cheng, MBA, REALTOR, FINRA IA, MLO | Broker in San Jose, CA

Market Leader (NASDAQ: LEDR) Setting Sail with ActiveRain and RealEstate.com

In a market space where it's usually winner takes all, marketing company Market Leader is positioning itself to take on Trulia with two recent acquisitions, ActiveRain and RealEstate.  

ActiveRain has been around since 2005 and mostly functioned as a social networking forum for real estate professionals.  After an initial torrid growth spurt driven by its passionate founders, ActiveRain was taken over by Market Leader which bought up a controlling 55% stake.  Then, the company basically stalled for the past 2 years as the new owner was unable to drive a successful transition into a media company.  ActiveRain lacked a clear brand identity and existing member contributors were charged for making their own content available to the public.  It became a lose-lose situation and most members just became disillusioned and inactive.

In late September 2011, Market Leader doubled-down and bought up the remaining 45% of ActiveRain.  Since then, only a few cosmetic changes have been made while the stream of defections continue as members see little value.

At the same time, Market Leader bought up yet another property, RealEstate.com from LendingTree (NASDAQ: TREE).  LendingTree had been badly hemorrhaging during the real estate downturn and sold off assets to raise cash.  So, while LendingTree continues with its loan matching business, it sold a much neglected RealEstate.com.  The site had been abandoned in late 2010, but Market Leader still paid an eye-popping $8.25 million for the defunct site.  

Then, starting in late 2011, Market Leader started to milk its ActiveRain holdings by bombarding the remaining loyal members with emails and calls.  ActiveRain members were urged to sign up for a new service with promises of an amazing new RealEstate.com website to be launched in February 2012.  The approach is totally inexplicable since few ActiveRain members saw any value from their existing $69 monthly memberships and now the same company wanted to charge $500 a month for an unknown service.  

As the launch deadline approaches, the team at RealEstate.com has been redoubling its efforts to drum up interest.  It's quite telling that the launch date has just been pushed back into late March.  I guess few real estate professionals are gullible enough to front the money to help Market Leader pay for the development of RealEstate.com just so that they can later be charged $500 a month.  

From my prior experience in private equity, I've seen time and again that success is all in the execution.  There is a definite vision at Market Leader in taking on Trulia, but several key management elements are still missing.  Meanwhile, Market Leader's stock continues into its eighth year trading near its lows.  I'll be following to see if they pull off this strategy.

UPDATE (March 8, 2012):  The redesigned RealEstate.com has just launched.  It's much improved in that it's a cleaner design.  Feature-wise it doesn't seem much different.  Unlike Trulia's cheaper crowdsourced model, RealEstate.com has a pricey walled-garden approach.  

So far, they're still having difficulty getting broker agents and salespersons to pony up the stiff monthly fees to join an unproven service.  Even the RealEstate.com sales agent admits it's a very risky proposition to sign up with them right now.  I found that bit of honesty rather surprising.  

For their pricing model, it's entirely based on the potential size of the market, not on actual traffic delivered.  So, if you signed up for a city like Palo Alto, where prices are notoriously high but turn-over is low, you'd still be charged a lot, even if RealEstate.com doesn't deliver a single lead.  

At the moment, they're still offering plenty of cities for $79-$499/month with many of the prime cities still unspoken for.  They don't have any metrics on what kind of traffic you'll be getting, just their word that "it's a lot", since the RealEstate.com domain name is preferentially placed in search results for "real estate".  Market Leader (LEDR) claims that RealEstate.com had 1M visitors a month when they bought it last year.  But, compared to sites like Trulia and Zillow, that seems to be a drop in the bucket, at best. 

Still, LEDR has been doing very well in the past month, going up by over 40%.  Apparently, there are real believers who can stomach the continued hemorrhaging of cash at the company.

Comments

By Lisa Wetzel & Jim Valentine CDPE SFR GRI,  Tue Jan 17 2012, 18:54
Michael ... Great information. I have had a activerain account for some time and have found it fun and interesting. I too have been blogging on Trulia ad it's starting to catch on. I appreciate your comments! Where else do you find it helpful to publish your blogs?
Michael. . .Thanks for this useful information.
By Stephanie Leon, 786-664-7710,  Sat Jan 28 2012, 07:46
Great Info.. Thanks for sharing...
By Annette Lawrence - Palm Harbor, FL,  Sat Jan 28 2012, 08:09
If the folks are Market Leader are teachable, they may find their opportunity in the Trulia blog post titled
"No More Syndicated Listings...."
and choose to work in collaboration with agents instead of the existing predatory nature of syndication businesses. The ability to leverage a peer-to-peer environment created via AR gives them a niche that can rocket them past these entertainment sites. I'm going to double-down on 'they are unteachable."
By John Souerbry,  Sun Jan 29 2012, 01:54
Michael - thanks for the information! You're right about RealEstate.com - no one can tell us what it is, but they are trying to get us to subscribe....... I've been getting the emails.
As far as syndications go - they don't do much for the agent on the street except give us another logo to put in listing presentations to show how far and wide we advertise listings. But let's face it people - we don't want consumers to use 3rd party sites to find properties - we want clients using OUR WEB SITE to search for properties. That's why high-ho, high-ho, we do tons of SEO....
And the funny thing is... these are OUR listings. Why are syndicators making money off OUR listings? If they are, they should be sharing it with us. Do they at least pay a hefty fee to the MLS companies for the syndication feed, thereby lowering the annual MLS fees paid by agents? If not, there is a rat somewhere....................
By Deborah Griffin,  Tue Jan 31 2012, 05:45
John, couldn't agree with you more.
By Norman Frenk Team, M.B.A., IRES, e-Pro,  Wed Feb 1 2012, 08:10
My ActiveRain account is now stagnant as I had not seen much value. Had I received helpful advice from other Realtors or buyers or sellers from it, then I would see value. I didn't. Trulia gets me leads and interaction with other agents.
By Jo Soss,  Wed Feb 1 2012, 13:25
I have a free ActiveRain account - and really anyone that participates can get to the free level - I also am only paying $149 a month for RealEstate.com - to be relaunched in March. I am excited about it. I thought I had commented before - What is great about our businesses is we can all decide what works for us and what doesn't.
By Donna Ferrell, Broker,  Wed Feb 1 2012, 16:32
Wow! Great info..
By Michael Cheng, MBA, REALTOR, FINRA IA, MLO,  Wed Feb 1 2012, 16:57
@ John

I'm totally with you on the misalignment of the MLS and syndicators -- we pay the annual upkeep of each MLS AND provide the data they need, yet they keep the profits from syndication. A business model that good shouldn't last too much longer without competition.

@ Jo

I agree. We all get to plow our own furrows. The free account feature of ActiveRain is probably its one saving grace amongst competitors like Trulia, at least it's something to work towards if one is so inclined. And, the rates from RealEstate.com must vary quite significantly as most of the cities around me are in the $300-500 range per month.
By Craig Schaid,  Thu Feb 2 2012, 08:10
Interesting read Michael..thank you...
By NonRealtor,  Thu Feb 2 2012, 15:45
Wait another year to buy, prices are declining. Good Luck
By Matthew Hars - Top Realtor in NYC,  Thu Feb 2 2012, 16:45
very interesting
By Jack Gillis, CRS, M.B.A., J.D., Realtor,  Fri Feb 3 2012, 08:15
Good information. Thanks for the post.
By Alex Gandel,  Sun Feb 5 2012, 06:53
Great information here! I have an ActiveRain account and have been blogging and have just recently started my Trulia Blog. This information prompts me to be much more serious about my Trulia Blog!
By Endre Barath,Jr.,  Mon Feb 6 2012, 14:03
Michael, interesting post. I have to tell you it would be nice to see a counter point blog post, maybe from someone who has knowledge on the inner working of Active Rain. I have always found there are two sides to a story.
When I get the sales pitch calls I love asking them if they are prequalified. I agree with Endre, to an extent. There are two sides to every story with these companies: the one that makes you money and the other that makes you even more. Don't listen to either one and you know what you have: more time to focus on knowing what works already.
By Michael Cheng, MBA, REALTOR, FINRA IA, MLO,  Mon Feb 6 2012, 16:58
@ Endre,

Like you, I would love to hear from an insider about what's going on with ActiveRain. But, given the limitations of private company confidentiality, I doubt that will be possible. So, I felt that at least one side of the story is better than none.
By Endre Barath,Jr.,  Tue Feb 7 2012, 09:38
Michael, FYI it is not a private company anymore so it should be easier....
By Michael Cheng, MBA, REALTOR, FINRA IA, MLO,  Tue Feb 7 2012, 09:50
Endre, excellent point. Pardon my laxity. As part of a public company, adopting the transparency of Redfin would be refreshing.
By Dean Weaver-Mueck - Real Estate Broker,  Tue Feb 14 2012, 14:44
I had a devil of a time getting Market Leader to release the domain name I brought to the account when I signed on with them. I was in the process of getting our States attorney general's office involved when they finally released my DN. Beware of this shady practice folks. There was only one person in that entire company that I worked with or spoke to that was honest and showed integrity.
I'm getting a nice local market on RealEstate.com for $79 a month. No contract. I figure I'll give it a couple months into the launch and see if I get a couple solid leads. Pretty small price to pay to check out a new service. I think the key is monitoring what's working and what isn't. I will need to beware of the DM problem that Dean wrote about though.
By Michael Cheng, MBA, REALTOR, FINRA IA, MLO,  Thu Feb 16 2012, 00:09
Jeremy, that does sound like a pretty good deal. Whereabouts are you located? That's a small fraction of what they're asking for in my local market.

I'd be very interested hearing about your results in a few months.
By Tean Wong; www.teanwong.com,  Fri Mar 16 2012, 19:58
Very interesting!

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