I have two ears and one mouth for a reason...
Today I had to apologize repeatedly to a client to whom I was talking on the phone for interrupting him. Â He was an older gentleman who needed some pauses to gather his thoughts. Â What I came to realize is that I thought it was my job to fill the silence. Â I came across as in a hurry when what he needed was someone to take the time to listen to what he hoped to accomplish with the sale of his property.Â
I heard some great stories about the history of Georgetown that took place on his old family homestead.Â His father lived in a tent, across the river, and waded the river to take care of the livestock that lived on this land that is now a couple of blocks away from Â I35, and fronts the busiest street in town. Â I heard about how his father's initials are carved in a stone there. Â He told me about the surrounding lots and the history of those. Â
I also heard about the improvements that have been made that added value to it, like the presence of city utilities, and how they came to be on the lot. And about how the time has come for him to sell it. Â The view and river frontage is the only property like it. Â How do we set a price on it? Â That's a challenge!
So note to self: Â When the phone rings, take a deep breath, lean back in my chair, and prepare to take advice I've heard since childhod - I have two ears and one mouth for a reason. Â Prepare to listen! Â When the time is right, I'll have plenty of time to tell him how I can help. Â He isn't in a hurry!