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Trulia is looking for a talented individual to join the high performance, hard working and fun loving Advertising Operations team. This team consists of two groups – campaign managers (trafficking) and client managers (customer service). The Client Service Manager role is an individual contributor in the latter group. This person will work with a book of national brands and agencies to ensure their ultimate satisfaction and garner the best possible retention rates and revenues for Trulia.

The Client Service Manager will work with Sales and Trafficking to ensure online media campaigns are fully delivered and advertisers’ expectations are exceeded. Amazing attention to detail, superb written and verbal communication skills and creative problem solving abilities are must-have qualities.
 
The ideal candidate will have a track record of facing problems smartly and with confidence, overcoming obstacles with limited time or resources and most importantly, maintaining composure under pressure. The Client Service Manager must be a top notch team player willing to collaborate on a variety of projects as well as an efficient and trustworthy independent producer. He or she must also be comfortable in a rapidly changing work environment.
 
If you are an analytical thinker and a people person, you will thrive in our growing team. This position is based in Trulia’s Manhattan office near Union Square. Local candidates only please.
 
Responsibilities

• Develop metrics to measure growth and performance of client services department.
• Work with Director, Ad Ops to improve departmental efficiency and develop best practices.
• Work with Director, Ad Ops and VP, Sales and Operations to accurately forecast revenue based on detailed pacing and delivery data.
• Work with Director, Sales Development to evaluate campaign performance on vertical basis for use in developing new, better products.
• Collect data from a variety of sources (comScore, Omniture, Hitwise, DFP, Trulia specific query tools, etc.) to compose clean, meaningful reports for internal and external use.
• Develop and nurture client relationships to exceed quarterly satisfaction goals. Exhibit flexibility, patience and professionalism at all time.
• Become Trulia.com expert, capable of answering off-the-cuff questions with ease or directing queries to the appropriate parties.
• Organize events from lunches to full scale client entertainment nights. Manage ordering and delivery of Trulia swag.
• Proactively seek new online advertising knowledge, keep current with interactive media trends.

Requirements

• BA/BS with strong academic record.
• At least 2 years experience in client services or account management, preferably for an internet media company.
• Passion for providing excellent service and exceeding client expectations.
• Expertise in all standard Windows Microsoft programs, especially Excel and PowerPoint.
• Self-motivated and proactive with superior organization skills and incredible attention to detail.
• Excellent written and verbal communication skills. Confidence interacting with people across all departments and levels of the organization both internally and externally.
• Proven ability to meet or exceed aggressive deadlines and manage and prioritize a high volume of projects simultaneously.
• Creative problem solving dexterity. Analytical approach to driving revenue and optimizing whole inventory yield.
• Understanding of online advertising industry, text links, rich media display products, campaign success metrics, media buying/selling, and sales process preferred.
• High caliber recommendations.
• Familiarity with DFP, DSM, Adapt, Boomerang, AdSense, Ad Exchange, Rubicon, Salesforce.com, comScore, Omniture and other relevant programs is a plus.